Support Worker – Complex Care

Join to apply for the Support Worker – Complex Care role at We Change Lives. Role Details Job Role: Support Worker – Days Service: Creative Care – Leicester Complex Care Hours per week: 21–42 hours Hourly Rate: £12.21 Location: Leicester Located in the heart of Leicester, Creative Care offers a warm, welcoming, and thoughtfully adapted residential setting for adults with complex care needs. Our service supports individuals living with acquired brain injuries, learning disabilities, physical disabilities, and mental health conditions. Each resident benefits from a private, individually designed flat, many with access to gardens, promoting independence and comfort. While some flats have their own outside space, all residents have access to communal outdoor areas. With a strong focus on person‑centred care, we provide 24‑hour care support tailored to each individual's needs, ensuring a safe, therapeutic, and nurturing environment where residents can thrive. A Day in the Life No two days are the same, just like the individuals we support. As a Support Worker you will deliver bespoke, person‑centred care, helping residents achieve meaningful outcomes, encouraging independence and building strong, trusting relationships. You will receive all necessary training to make a real difference. Employee Benefits Training & Development: Access accredited and in‑house training courses, plus up to £150 bonus after Level 2 or above and £50 for completing the Care Certificate. Discount Schemes: Coverage for Blue Light Card, giving discounts on childcare, shopping, and online courses. Refer a Friend: £200 bonus for each successful referral who joins Creative Care. Technology Support: Digital tools including rota and care‑planning apps with full training. What We’re Looking For Compassionate individuals who share our values and are dedicated to making a positive impact. Experience in care is welcomed but not essential, as full training is provided. You will be a strong advocate for those you support, creating a nurturing, innovative, and inclusive environment. Key Responsibilities Mentor new colleagues during induction. Participate in supervision, observation and appraisal processes. Provide accurate written reports. Follow WCL financial procedures. Act in line with the organisation’s environmental and sustainability principles. Help maintain a caring environment aligned with best practice, guidance and legislative requirements. Contribute to clear communication with all stakeholders. Deliver high‑quality care in line with support plans: personal care, physical and mental support, medication, activities and engagement. Seek and share the views and preferences of the people we support. Promote satisfaction among people we support, families, colleagues and commissioners. Support the Service Manager with complaints and concerns following WCL policy. Maintain positive relationships with families, the community, and external partners. Understand and implement safeguarding procedures. Complete Safeguarding of Vulnerable Adults and Mental Capacity Act training. Recognise and report safeguarding concerns appropriately. Take reasonable care of your own and others’ health and safety. Cooperate with the employer to ensure compliance with legislation. Avoid misuse of equipment or systems provided for safety. Support the Service Manager in maintaining a safe environment. Respect confidentiality in line with the Data Protection Act 2018 and ISO 27001. Use and share information only with authorised people and for authorised purposes. Qualifications Desirable: A recognised health or social care qualification. Essential: Evidence of wanting to professionally develop and willingness and ability to learn. Experience Additional relevant training or qualifications. Desirable: Experience supporting people with disabilities, older people, dementia or mental health needs; experience working as part of a team. Technical Skills Essential: Ability to handle basic numerical data, including simple financial information and use Microsoft Office (Word and Outlook). Desirable: Ability to use WCL transport or own transport when required. Personal Qualities Essential: Understanding of fairness and valuing diversity; understanding of safeguarding vulnerable adults and ability to recognise concerns; ability to work positively and flexibly as part of a team; positive values relating to disability, older people, dementia and mental health; understanding of WCL’s key statements; ability to provide high‑quality support to people with learning disabilities, dementia and mental health needs; good verbal and written communication skills; ability to listen sensitively; strong interpersonal skills; ability to develop and maintain positive relationships with others. Desirable: Ability to plan, organise and prioritise tasks; understanding of positive, person‑centred support planning. Ready to Change Lives? Apply Now If you are passionate about making a genuine impact and enriching the lives of others, we would love to hear from you. We receive a high volume of applications; if your application passes our prescreening stage, a member of our friendly team will be in touch to guide you through the next steps. About Creative Care and We Change Lives (WCL) Creative Care is part of We Change Lives, a charity in the Northwest and Midlands supporting people with complex health conditions, disabilities, and mental health challenges. WCL is committed to delivering compassionate care and enabling individuals to live purposeful, fulfilling lives across residential, supported living, and community‑based services. #J-18808-Ljbffr