Deputy Shop Manager

Post: Deputy Shop Manager Location: Bishop Auckland Reporting to: Shop Manager Budget Responsibility: Defined budget(s) for specified shop(s) Hours: 22.5 hours per week Salary: £14,578 per annum Are you looking for afast-paced, rewarding, and hands-on role where no two days are the same? Do you have a passion for sustainability, great customer service, and working as part of a dedicated team? We're looking for an enthusiastic and energeticDeputy Shop Managerto join our exceptionally busyBishop Auckland Charity Shopteam This isn't your average shop floor job—it's a high-energy environment where you'll be the driving force behind getting hundreds of donated items from bags to the shop floor If you thrive under pressure and enjoy a challenge, this is the perfect opportunity to make a real difference, supporting our vital charity work. ROLES & RESPONSIBILITIES Customer Service: Provide friendly, engaging, and efficient service to all our donors and customers. Merchandising & Display: Creatively arrange stock to maximize sales and create an appealing shopping environment. Sales & Till Operation: Confidently handle sales transactions and cash handling. High-Volume Sorting: Efficiently and quickly process hundreds of bags of incoming donations (clothing, accessories, bric-a-brac, books, etc.). Quality Control: Accurately select items suitable for sale, identifying designer, vintage, or high-value items, and correctly discard or recycle unsaleable goods. Pricing: Research and accurately price a wide variety of items to maximize revenue while ensuring they offer great value. Stock Rotation: Organise and manage the stock room, ensuring a constant and fresh flow of items is ready for the shop floor. Teamwork: Coordinate closely with the retail team and volunteers to meet daily sales targets. Manual Handling: While mostly lighter items, the role involves frequent lifting, bending, and moving heavy bags and boxes of donations. Shop Maintenance: Help keep the shop floor, storage areas, and displays clean, tidy, and safe. What You Need Exceptional Pace and Energy: You must be able to maintain high productivity and focus throughout the day in a physically demanding role. Superb Organizational Skills: You can handle large quantities of different items and keep the processing area tidy and efficient. Product Knowledge: A strong interest in fashion, brands, or general household goods is highly beneficial (or a quick learner). Reliability: You are dependable and understand the critical nature of this role to the shop's operations. A "Can-Do" Attitude: You enjoy working as part of a team and are happy to get stuck into any task required. Great Team Player: You are reliable, supportive, and communicate well with colleagues and volunteers. Customer Focused: You enjoy engaging with the public and have excellent communication skills. Flexible: You are willing to adapt to changing priorities and tasks throughout the day. Working pattern: A monthly rotation of a three-day working pattern, including weekends and bank holidays, must be available to cover in other shops within the wider retail team as required and occasional travel to team meetings. Previous retail or charity shop experience is a bonus, but not essential—a great attitude is What We Offer The chance to be a key player in an operation that makes a huge impact on our charity's vital work. A fun, dynamic, and supportive working environment where you see new things every day. (We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.) Previous applicants need not apply. For questions about the job or to arrange an informal visit contact: Gerry Weetman- Head of Retail & Lottery Telephone: 01642 628930 Email: gerry.weetman@butterwick.org.uk Job Type: Part-time Benefits: Additional leave Company events Company pension Enhanced maternity leave Work Location: In person Application deadline: 12/12/2025 #J-18808-Ljbffr