Billing Specialist

The Billing Specialist role sits within the Enterprise Services team. As a Billing Specialist, you will be responsible for overseeing billing processes ensuring accuracy and compliance while driving improvements in billing efficiency and effectiveness. Your expertise will be instrumental in optimizing billing procedures and enhancing customer satisfaction through timely and precise invoicing. Responsibilities Invoice management including ensuring daily billing activities are completed accurately and timely. Prepare client invoices and distribute to clients via email or customer portals. Process client bills in the company’s billing software and reconcile billings with the AR ledger and customer statements to ensure accurate financial reporting. Project Services support including setting up projects and financial milestones in the operating system. Account maintenance: Maintain accurate and up‑to‑date records of client accounts and billings, including milestone billing. Data analysis: Analyse billing and invoice data for accuracy and completeness. Reporting and analysis: Prepare reports on billing activity. Compliance: Ensure all billing processes comply with company and tax policies and regulations. Handle escalated queries with internal departments to resolve billing discrepancies promptly. Customer relations: Respond to client inquiries/questions in a timely manner and escalates issues as needed. Collaborate with cross‑functional teams including Collections and other finance colleagues and work closely with Project Management community. Support the Finance team with ad‑hoc tasks, recommend process improvement, and assist in internal and external audits. Resolution / Escalation of queries – resolve standard queries and support resolution of more complex issues. Communication / Collaboration – deliver high standard of customer service, communicating with tact and diplomacy. Continuous improvement – identify and lead improvement activities relevant to processes. Resilience – maintain and develop capability and competency of their team to meet customer demands. Professional development – awareness of best practices and commitment to professional and technical development. Team performance – coordinate and engage with others to set goals and priorities, ensuring delivery in line with business requirements. Key skills and qualifications Detail‑oriented mindset and commitment to accuracy in data entry and documentation. Strong analytical and problem‑solving skills. Excellent communication and negotiation skills to interact with internal teams and external stakeholders. Strong time‑management and organisational skills, with the ability to prioritise tasks and meet deadlines. Ability to collaborate effectively with cross‑functional teams. Self‑motivated and independent work style. Proactive approach to problem solving with a focus on continuous improvement and teamwork. Experience in billing or a similar role. Strong understanding of billing processes, working with numerical data and financial information. Experience with ERP software (Oracle and SAP) and proficiency in Microsoft Office tools. Benefits Matched contribution pension scheme, with life assurance. Competitive holiday allowance, with option to purchase additional days. Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance. Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and more. Support for the Armed Forces community, upholding our Gold Award standard in the Defence Employer Recognition Scheme. Volunteering opportunities – helping charities and local community. Are you ready to be part of the future? At QinetiQ, we’re not just imagining tomorrow—we are creating it. From cutting‑edge defence technology to groundbreaking innovations, our mission is to empower and protect lives. Join us as a Billing Specialist at our Farnborough site, where you will work with cutting‑edge technology alongside brilliant minds. Visit our website to read more about our diverse and inclusive workplace culture: www.qinetiq.com/en/careers/life-at-qinetiq. #J-18808-Ljbffr