Systems Engineer

Join to apply for the Systems Engineer role at Suffolk County Council. Job Details Location: Endeavour House, 8 Russell Road, Ipswich, Suffolk IP1 2BX (Hybrid working) Salary: £34,434 per annum (pro rata for part time) Hours: 37 per week, flexible working options available Contract: Permanent About the Role The Suffolk County Council IT department provides technology support to our six directorates – Adult Social Care, Children and Young People Services, Corporate Services, Fire and Public Safety and Growth Highways and Infrastructure, and Public Health and Communities. We are looking for motivated individuals who would like to support the delivery of public services in Suffolk. This is a great opportunity to join a dedicated team of IT professionals and make a real difference to the lives of the people of Suffolk. Your Role and Responsibilities You will have excellent troubleshooting and problem analysis skills, be a strong communicator and possess a good knowledge of the ITIL best practice framework. As this is a technical support role, a solid background in supporting line of business applications and associated technologies in a Windows Server environment would be advantageous. Lead on providing solutions to queries regarding Children and Young People Services applications and software. Channel requests for help to appropriate functions for resolution. Monitor progress of calls and keep users informed. What You Will Need Experience working in an operational support role with line of business systems and databases. Excellent customer service skills. Experience using varying technologies or applications including Windows Server, MS SQL and MySQL. Full list of requirements can be found in the Job and Person Profile (Word) document. The Team The IT Service, as part of the Corporate Services directorate, provides and supports Suffolk County Council’s technology requirements. You will work alongside experts in network, server, storage, applications, devices, cyber security and first line support, supporting colleagues across the organisation in a flexible working environment. Equality and Diversity We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation. We are committed to promoting the welfare of children, young people and vulnerable adults. Contact For more information, please contact Tim Strike by phone at 01473 264531 or email at tim.strike@suffolk.gov.uk. How to Apply Step 1 - Read the Job and Person Profile (Word). Step 2 - Click ‘Apply Now’ to start your online application. Step 3 - Upload a supporting statement indicating how you meet each of the criteria in the ‘Person Profile’ section of the JPP. Use the Supporting Statement template. Use Arial font size 11 and keep your statement to a maximum of two sides of A4. Applications suspected of being generated by AI may be rejected. Without a supporting statement, your application will not be progressed. If you require any reasonable adjustments to the application process, contact our Recruitment Team by emailing recruitment@suffolk.gov.uk or calling 03456 014412. Closing Date 11.30 pm, 12 January 2026. Benefits Up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days Membership of the Local Government Pension Scheme (LGPS) Travel, lifestyle, health and wellbeing benefits Performance‑related annual pay progression, plus an annual cost‑of‑living increase Training and encouragement to expand your knowledge Diverse and active staff networks Flexible working options, with right to request from first day Seniority Level Entry level Employment Type Full‑time Job Function Information Technology Industries Government Administration #J-18808-Ljbffr