Technical Customer Support Specialist

OverviewCompany overview : was created in June 2019 by the merger of the regional leading hosting providers Combell Group Register Group and TransIP Group. is the most trusted digital enabler and an ecosystem of successful brands working together across regions to provide customers with everything they need to succeed online. is a leading digital enabler for companies and entrepreneurs. It serves over 3.3 million customers in Europe and UK and has more than 3600 experts to support them. Its goal is to shape technology and to empower businesses with innovative digital services.Come as you are Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence we value respect openness and trusted collaboration. We do not tolerate intolerance.SustainabilityAt our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact Check it out on our website.Why choose Internet Services UK LimitedWe want every member of our team to achieve more than they thought possible so that we can keep supporting our customers to succeed. We do this with :A diverse and inclusive cultureA relaxed collaborative atmosphereMotivational coach-style leadershipEmployee perks including an enhanced holiday scheme and a birthday bonus.What we doWe make succeeding online as easy as it can be for our customers. We :Provide 5-star rated web hosting servicesKeep our products accessible and industry-leadingOffer a diverse range of products to allow customers to growAre customer-obsessed offering multi-channel exceptional supportOur valuesThe five characteristics that drive our behaviours and the heart of our business culture;We put our customers at the heart of everything we doWere stronger together and we trust each other to do the right thingWe tell it like it is and keep doors and mind openWe treat each other with respect and regardWere always thinking whats nextJob DescriptionWe’re looking for a Technical Customer Support Specialist with a strong and passionate interest in technology and customer service to join our support team under our group brands including Catalyst2 UKDedicated and GURU.Bringing your cPanel WordPress and Linux skills youll be a valued part of a 5-star rated support experience assisting our wonderful customers.In the performance of your duties you will be expected to use your best endeavours to always promote and maintain the interests and reputation of the Company.This role is either completely remote (UK-based) or working from one of our Hemel Hempstead Worcester or Reading offices.Key responsibilitiesProviding support to our customers using email / tickets live chat and telephone.Handling service monitoring alerts.Assisting other teams with technical tasks system administration and service provisioning.Required skills and experienceWeb hosting skills with cPanel WHM or Plesk.A history of working with WordPress.Good understanding of a broad spectrum of internet technologies from Domains & DNS to SMTP.Experience administrating Linux using CLI.Strong troubleshooting skills.Key Competencies :Excellent spoken and written English communications.Positive attitude with perseverance.An inquisitive and positive mindset with strong motivation and ability to problem solve under pressure.Resilient & confident with the ability to problem solve.Adaptable flexible and quick thinker with attention to detail.Any skills related to the following would be advantageous :CloudLinuxWindows server and IIS administrationPHP or similar languageMagento administrationWorking hours :Please note: our operations are 24x7 and these roles are shift-based working a 4 / 4 shift pattern.Schedule :12-hour shift4 on 4 off shiftRight to work :At any stage please be prepared to provide proof of eligibility to work in the UK.Unfortunately we are unable to support relocation packages or sponsorship visa.Key SkillsDhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software ApplicationsEmployment Type :Full TimeExperience :yearsVacancy :1 #J-18808-Ljbffr