Speech Analytics Platform Analyst
5 days ago
Vitality – Stockport, England, United Kingdom Speech Analytics Platform Analyst We are looking for a Speech Analytics Platform Analyst to work closely with the Speech Analytics Manager to design, maintain, and optimise cutting‑edge systems that turn spoken and written interactions into measurable intelligence. From configuring platform logic like scorecards and syntax to extracting and shaping data with SQL, Excel, and Power BI, you’ll translate complex language patterns into meaningful outputs that drive performance. Collaborating with QA, Operations, and our Knowledge & Insight Lab, you’ll ensure data is structured, accessible, and aligned with service goals—empowering targeted coaching, impactful reporting, and continuous improvement. Key Actions Configure and maintain scorecards, processes, and category structures within the analytics platform. Extract, transform, and analyse conversational data using SQL, Excel, and Power BI. Develop dashboards and reports with clear commentary and actionable insights. Apply conversational design principles to identify language impacting customer experience and compliance. Collaborate with QA and Operations to embed insights into coaching and performance frameworks. Deliver training and create practical materials for platform adoption. Support QA scoring models and automation across multiple channels. Ensure GDPR compliance and governance in all configurations and reporting. Identify and test platform enhancements to improve accuracy and user experience. Maintain documentation of platform logic, reporting structures, and data models. What do you need to thrive? Advanced level of Power BI, including experience building and maintaining dashboards. Advanced Excel skills, including data transformation, lookup functions, and pivot tables. Working knowledge of SQL for data extraction and analysis. Comfortable using or learning APIs to access, transfer and automate data. Strong analytical skills with the ability to interpret patterns and create clear, actionable insight. Understanding of how language influences behaviour, outcomes and compliance in conversation. Genuinely curious, with a willingness to challenge existing processes and suggest improvements. Able to manage tasks independently and take ownership of deliverables. Proven ability to work well in a collaborative team environment. Clear communicator, confident presenting insight to technical and non-technical audiences. So, what’s in it for you? Bonus schemes – A bonus that regularly rewards you for your performance. Our award‑winning Vitality health insurance. A pension of up to 12%; we will match your contributions up to 6% of your salary. Life Assurance – Four times annual salary. Our Commitment Help you become the healthiest you’ve ever been. Create an environment that embraces you as you are and enables you to be your best self. Give you flexibility on how, where and when you work. Help you advance your career by playing to your strengths. Give you a voice to help our business grow and make Vitality a great place to be. Give you the space to try, fail and learn. Provide a healthy balance of challenge and support. Recognise and reward you with a competitive salary and amazing benefits. Be there for you when you need us. Provide opportunities for you to be a force for good in society. Working Pattern Hybrid – 2 days per week in the Vitality Stockport or Bournemouth Office. Full time, 35 hours per week. Seniority level Entry level Employment type Full-time Job function Business Development and Sales #J-18808-Ljbffr
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Speech Analytics Platform Specialist
1 week ago
Stockport, United Kingdom The Forum Full timeA leading health insurance provider is seeking a Speech Analytics Platform Analyst to work in Stockport or Bournemouth. This full-time role involves designing and optimising systems that convert speech interactions into actionable insights. Candidates should possess advanced skills in Power BI and Excel, along with experience in contact centre analytics. The...
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Speech Analytics Platform
5 days ago
Stockport, United Kingdom Vitality Full timeA leading health and wellness company in Stockport is seeking a Speech Analytics Platform Analyst to design and optimise systems that convert communications into actionable data. The candidate will work with advanced tools like Power BI and SQL to drive performance insights, contribute to team coaching, and ensure GDPR compliance. This full-time role offers...
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Speech Analytics Platform Analyst
1 week ago
Stockport, United Kingdom theforum.social - jobboard Full timeWe are happy to discuss flexible working!Speech Analytics Platform Analyst – VitalityLocation: Bournemouth or Stockport (Hybrid – 2 days per week in either office)Salary: £Competitive + Bonus + BenefitsFull time, 35 hours per week.Top 3 skills needed for this role:Confident storyteller through dataEngineer in enhancing platforms to create richer...
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Stockport, United Kingdom hackajob Full timeA leading tech company based in Stockport is seeking a Speech Analytics Platform Analyst to design and optimize systems for data-driven insights. The role involves collaborative work in extracting and analyzing data using SQL, Excel, and Power BI. As a key player in the Resource Planning team, you'll support initiatives that enhance customer experience and...
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Speech Analytics Platform Analyst
1 week ago
Stockport, United Kingdom hackajob Full timehackajob – Speech Analytics Platform Analyst – Stockport, England, United Kingdom Team – Resource Planning Working Pattern: Hybrid – 2 days per week in the Vitality Stockport or Bournemouth Office. Full time, 35 hours per week. We are happy to discuss flexible working. Top 3 Skills Needed For This Role Confident storyteller through data Collaborative...
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Speech Analytics Platform Specialist
1 week ago
Stockport, United Kingdom theforum.social - jobboard Full timeA leading UK insurance brand is seeking a Speech Analytics Platform Analyst to design and maintain systems that transform interactions into actionable insights. The ideal candidate will excel in Power BI and SQL, bringing strong analytical skills to enhance customer experience in a hybrid working environment. This role involves collaborating with other...
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Speech Analytics Platform Analyst
1 week ago
Stockport, United Kingdom The Forum Full timeAbout the Role Speech Analytics Platform Analystb> role advertised by Vitality. Location: Bournemouth or Stockport. Salary: £Competitive + Bonus + Benefits. Working Pattern: Hybrid – 2 days per week in the Vitality Stockport or Bournemouth Office. Full time, 35 hours per week. What This Role Is All About In this role, you’ll work closely with the Speech...
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Speech Analytics Platform Analyst
1 week ago
Stockport, United Kingdom Vitality Corporate Services Full timeAbout The Role Working Pattern - Hybrid 2days per week in the Vitality Stockport or Bournemouth Office.Full time, 35 hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role : Confident storyteller through data Collaborative influencer Engineer in enhancing platforms to create richer outputs What this role is all about : In...
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Speech Analytics Platform Analyst
3 weeks ago
Stockport, United Kingdom Vitality Full timeTeam - Resource PlanningWorking Pattern - Hybrid - 2 days per week in the Vitality Stockport or Bournemouth Office. Full time, 35 hours per week.We are happy to discuss flexible working!Top 3 skills needed for this role: Confident storyteller through dataCollaborative influencerEngineer in enhancing platforms to create richer outputsWhat this role is all...
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Speech Analytics Platform Analyst
4 weeks ago
Stockport, United Kingdom Vitality Corporate Services Limited Full timeAbout The Role TeamResource Planning Working Pattern -Hybrid2days per week in the Vitality Stockport or Bournemouth Office.Full time, 35 hours per week. We are happy to discuss flexible working!Top 3 skills needed for this role:Confident storyteller through data Collaborative influencer Engineer in enhancing platforms to create richer outputs What this role...
