Operational Insights Manager

Job Description Job location: London or Liverpool Department Objectives Maximize revenue streams from all potential sources Identify and develop new areas of potential income growth for client’s catalogues Partner with internal teams to ensure client expectations are exceeded – supporting strong retention, renewals and client base growth Ensure clients are at the centre of all activity, ensuring Sentric’s ethos of fairness, transparency and customer focus is evident at all times Job Summary Reporting to the Revenue Optimisation Department Manager and working closely with the Copyright, Royalties and Insights functional teams, the Operational Insights Manager will lead the Operational Audit and Insights team. The role focuses on using data to improve registration accuracy, royalty performance and operational efficiency, delivering projects that drive revenue growth and strong commercial decisions across Sentric. Team Management Managing the day‑to‑day operations of the Audit and Insights functions within the Revenue Optimisation Department, using data insights and experience to identify key areas of focus, leading a small, specialised team Continually assess the operations and performance of the team and work with management to improve and implement robust processes and working practices Work with Revenue Optimisation Manager to ensure the continual development of the Revenue Optimisation team skills Audit & Revenue Optimisation Strengthen and expand data‑driven initiatives to deliver measurable competitive advantage for Sentric Leverage advanced data‑capabilities to identify and create new value externalisation opportunities Lead the implementation of a seamless registration audit process to ensure Sentric is optimising revenue potential through data intelligence, process improvement and strategic audit leadership Insights & Reporting Ownership and accountability for the delivery, maintenance and ongoing development of operational insights products and services to enhance and support data‑driven decision making Work across all areas of Operations to continually review and maintain data‑driven KPIs to assess company performance and empower teams and individuals with relevant insights to drive decision making and support continuous improvement Closely collaborate with the Rights & Royalties Departments to translate business challenges and strategic requirements into actionable objectives Support Product Development through the provision of evidence‑based recommendations and insights Strategy & Governance Work with the Head of Insights and other Insights/Analytics professionals across the company to ensure a consistent approach and methodology for data analytics across the business and to promote a single source of truth Responsible for driving improved data capability in the Operations area through training, coaching and support and ensuring consistent access to data and tooling to enable self‑service analytics where appropriate Strive for maximum automation, standardisation and utilisation of reporting and insights in an easily digestible format Qualifications Proven experience within a data analysis, tracking or audit role, ideally within the entertainment industry Strong analytical mindset with technical and problem‑solving ability Skilled in prioritisation, organisation and deadline management Ability to work autonomously and balance project‑based and operational workstreams Experience managing projects or delivering business change initiatives in fast‑paced, tech‑led environments Results orientated with a collaborative approach to achieving outcomes Excited by presenting complex ideas in a clear and engaging manner Experience querying and extracting data from large and complex datasets using SQL Working knowledge of data visualisation tools (e.g. PowerBI/Tableau/Looker) Previous line management experience would be desirable Benefits 25 days annual leave increasing with length of service (28 days at 3 years, 30 days at 5 years) 1 day off for your Birthday & 1 day off to move house each year Salary sacrifice pension with matched employer contributions Life Assurance and Group Income Protection Plan Optional Private Medical Insurance (BIK) Enhanced Employee Assistance Programme Two remote working days per week Access to Eutelmed, a digital mental health and well‑being platform offering sessions with experienced psychologists Tailor‑made training and coaching program Remote working policy Ambassador program: an employee volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity, Equity & Inclusion (DEI), wellbeing and the planet EEO Statement We are committed to having a workforce that is representative of the community it serves at all levels of the organisation. We, therefore, welcome applications from all backgrounds and all sections of the community regardless of age, disability, gender, race, religion and sexual orientation. #J-18808-Ljbffr