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Manchester, United Kingdom Waterside Hotel & Leisure Club Full timeWaterside Hotel & Leisure Club - Didsbury Full time. Clean, Friendly and Well maintained - This is The Waterside Hotel and Leisure club's equation for creating Raving Fan's. If these core values describe you, Then why not join our team? The hotel hosts a fantastic state of the art leisure club and swimming pool and as a valued member of staff you will be...
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Leisure Club Manager
3 weeks ago
Waterside Hotel & Leisure Club is seeking an experienced and dynamic Leisure Club Manager to oversee the smooth, safe and successful day-to-day operation of our leisure facilities. This key role is perfect for a proactive leader with a passion for health, fitness and customer service who can inspire teams, ensure exceptional standards and create memorable experiences for our members and guests. The Role As Leisure Club Manager, you will take full operational responsibility for the Leisure Club, ensuring compliance, performance and outstanding service delivery while supporting the club's growth and evolution. You will: Lead and motivate the leisure team to deliver a first-class member experience Ensure full compliance with health & safety legislation and company procedures Drive member engagement, retention and satisfaction Monitor performance, standards and operational efficiency Act as a key communication link between the General Manager, Directors and operational teams, Customer Experience & Service Excellence Deliver exceptional service standards for members and hotel guests Proactively manage feedback and prevent complaints Enhance member experiences through engagement initiatives and retention strategies Ensure consistent, high-quality gym floor interaction Leadership & Team Management Supervise, support and develop Leisure Club staff Conduct appraisals, identify training needs and manage performance Lead by example to maintain professionalism, appearance and morale Ensure proper induction and training of all new starters Operational & Safety Management Oversee daily operations of pools, changing rooms and gym facilities Ensure compliance with HSG179 and health & safety regulations Monitor equipment safety and maintenance schedules Implement and review cleaning standards and operational check systems Club Performance & Administration Manage rotas, staff attendance and departmental planning Monitor member engagement and performance metrics Oversee swimming lesson programmes and gym appointments Report key operational information to the General Manager and Directors Standards & Compliance Ensure all company and legal requirements are met at all times Maintain ATC status and uphold statutory responsibilities Promote a safe, secure and welcoming environment We're looking for a motivated, organised and people-focused professional with: Experience in leisure, fitness or hospitality management Strong leadership and operational management skills Excellent customer service and communication abilities Understanding of health & safety compliance and pool operations Ability to manage multiple priorities in a fast-paced environment You will demonstrate: Adaptability and calmness under pressure Strong organisational and decision-making skills Integrity, professionalism and reliability A passion for member satisfaction and service excellence What We Offer A key leadership role within a successful leisure operation Opportunity to shape member experience and club culture Supportive management environment Competitive salary and benefits Continuous development and career progression opportunities Our Vision At Waterside Hotel & Leisure Club, we don't just deliver services - we create experiences. Our aim is to turn every member and guest into a Raving Fan. #J-18808-Ljbffr
