Energy Hubs Area Manager

Job Title: Energy Hubs Area Manager- South
Location: Field Based / Travel throughout the South
Salary: £39,024 per annum
Hours: Monday – Saturday (Shift Rotation basis), 40 hours per week

Established in 2003, Utilita is the UK's first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers' pockets and the planet.

Are you a Retail Manager with experience managing multiple stores? If so, then we have a fantastic opportunity for you to join us as an Energy Hubs Area Manager, covering our Retail Energy Hubs in the South.

Our Retail Energy Hubs are located on the high streets to service customers in the community. We work alongside local charities and organisations to help fundraise and deliver on vital services, whilst promoting our own charitable foundation 'Utilita Giving'.

What does this role involve?

Covering multiple branches, you will ensure our Energy Hubs remain a support for our customers, offering energy advice, promoting Utilita products and services and providing a community space.

Day to day you will:

1. Ensure staff have the right tools and resources to deliver a customer first service;
2. Mentor, coach, and support Supervisors and their teams to achieve business goals in line with our vision and values;
3. Create and analyse reports to identify any trends and make recommendations for improvements;
4. Implement and audit controls and measures to ensure our hubs are a safe environment for both customers and employees;
5. Lead by example by covering the Supervisor when they are absent;
6. Attend community and charity events to raise our brand and promote our "Pro Planet, Pro Pocket" message.

Who are we looking for?

As an experienced people manager coming from a retail environment, you will know what it takes to motivate and empower our Energy Hub teams. You will have great organisational skills to manage the performance of the Energy Hubs in your area. Your experience in creating and analysing reports will enable you to identify and implement opportunities to benefit our customers and the business.

The role evolves travel between sites; therefore, you will need a full UK driving licence.

What we can offer you?

The Important Things (FYI Benefits available from your first day)

1. Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
2. Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK's top 40 'Best Workplace for Development' 2024 awards.
3. Win tickets – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl
4. Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
5. Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
6. Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis
7. Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
8. Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
9. Giving back - we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
10. Death in service – we pay three times your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
11. Pension – we contribute 4% of your salary when you contribute 5%.

About us

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita's award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe "what you can see, you can save". Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Welcome to the Luxion Group. We pride ourselves on being on the front-line of innovation. We're enhancing lives and business through smart energy, solar and eco-friendly practices.

Through our three brands, Utilita Energy, Procode and Canary Care we're shaping the future of technology and energy to create a better customer experience. Join a team of market disrupters and leaders since 2002.