Service Manager

OverviewService Manager - Staffordshire / Telford£37 - 40k + £2400 car allowanceHome based with regular travel in the Staffordshire and Telford areas.Gray Healthcare are looking to recruit a Service Manager, who will be responsible for ensuring the financial viability of a portfolio of services across multiple sites in the Staffordshire and Telford areas.ResponsibilitiesTypically, you will manage approximately 900 to 1,000 commissioned hours each week across four to five support packages (approximately).Providing direct line management for 30+ support workers, including bank staff.Coach and mentor these teams to deliver exceptional support and interventions, enabling those we support to live their best lives. Cultivate a positive working culture that promotes health and well-being of your teams, which will help with staff retention and foster a collaborative team environment.The role focuses on business delivery and accountability for the financial stability of each support package within your portfolio.Managing multiple rotas and staffing requirements, along with employee recruitment and retention, is an essential part of this position.This is a full-time position that requires 37.5 hours of work per week. Due to the provision of 24hr support, this role will operate on a rotational rota, Monday to Sunday, and will require flexibility within your hours. You will also be part of the Operational On-Call rota.Act as professional ambassador representing Gray Healthcare in all interactions.Oversee the profit and loss (P&L) for each service to ensure that every package meets its budget targets and financial KPIs are consistently met.Ensure services are compliant with the CQC Single Assessment Framework Inspection methodology.Provide leadership for day-to-day operations and ensure services deliver outstanding support.Use data, research, and innovation to enhance performance and improve service delivery.Ensure Safeguarding underpins all discussions.Engage Support Workers in regular supervision and annual appraisal.Collaborate with HR, Recruitment, Clinical Support, Finance, and other partners to foster open culture.Manage all employee-related issues within the services portfolio.Collaborate with HR to ensure compliance with Gray Healthcare’s people policies and procedures.Engage with Commissioners and work with Business Development Managers to expand and develop services regionally.Coordinate with the Mobilisation Team and Clinical Leads to ensure new business transitions meet milestones and comply with contracts.Note: This list is not exhaustive.Essential Knowledge, Skills and Experience5+ years’ experience in an operations leadership role, with a min Level 4+ qualification in Leadership or Management.Strong understanding of issues faced by people with learning disability and/or mental health/complex needs and related support in line with CQC Hospital Directorate Inspection Methodology.Risk management and risk mitigation expertise.Car driver with access to a vehicle to travel to multiple sites.Knowledge of procurement, contracts and HR.Strong business acumen and experience of budgeting and P&L management.Excellent communication and presentation abilities — verbal and written; strong leadership, critical thinking and project management skills.Robust values aligned with Gray Healthcare’s values; resilient under high-pressure environments.Ability to build relationships with key stakeholders and deliver change in short, medium, and long term.Working knowledge of commissioners/funding arrangements and contract management.IT literacy including Microsoft Office, Finance systems, Client information management systems, and online rostering.Desirable Knowledge, Skills and ExperienceClear understanding of clinical governance.Experience of managing change.BenefitsHighly competitive salaryCompany pensionProfessional development25 days annual leave1 day annual leave increase after 12 monthsBlue light cardAbout UsGray Healthcare is a specialist Health & Social Care provider, supporting people with complex needs, disabilities and long-term conditions looking to step back into the community from in-patient support services.At Gray Healthcare we offer our own dynamic approach to care, enabling people to move back into their own homes – into their own communities – giving them control of their life.We create bespoke support packages for each individual, with support from our own multi-disciplinary team, adaptable to meet all current and future needs. #J-18808-Ljbffr