Credit Control Manager

We have a vacancy for a Credit Control Manager in our Milton Keynes office on a Hybrid basis. Reporting into the Transactional Processing Manager, this role will be responsible for leading and managing the credit control function, overseeing the day-to-day operations, ensuring effective debt collection, credit risk management, and cash‑flow performance, while developing and supporting the team to achieve departmental and business objectives. Key Responsibilities Lead, manage, and develop the Credit Control team, providing coaching, mentoring, and performance management. Oversee the day-to-day management of the debtor ledger and credit control processes. Manage the credit approval process for high‑value and complex accounts. Set and review customer credit limits based on in‑depth risk analysis and market insight. Manage credit insurance coverage and liaise with providers on risk mitigation, exposure, and claims. Provide guidance and support to the team on credit policy application, risk assessment, and debt recovery best practices. Take ownership of complex and high‑value accounts, ensuring timely recovery of debt and resolution of disputes. Negotiate repayment plans and settlements with senior client stakeholders to achieve optimal outcomes. Escalate and manage contentious debt issues, preparing cases for legal action where required. Act as the primary credit contact for Regional Directors, Commercial Managers, and senior leadership. Build and maintain strong relationships with key customers to enable effective and timely payment solutions. Partner with commercial and operations teams to influence credit terms, billing accuracy, and payment processes. Consolidate and review credit reporting across the team, including aged debt, cash receipts forecast, and collection performance, providing management with a comprehensive view of credit risk. Provide insight and recommendations on customer payment behaviour, credit exposure, and process improvements. Contribute to forecasting and cashflow planning across the group. Lead continuous improvement initiatives across credit control policies, systems, and reporting tools, including automation and process enhancements. Monitor credit control KPIs, ensuring DSO reduction, aged debt improvement, and adherence to collection targets. Act as the escalation point for unresolved issues in the credit control team. Collaborate with wider Finance, Commercial, and Operations teams to strengthen end‑to‑end order‑to‑cash processes. Support audit and compliance activities by maintaining accurate records and providing detailed documentation. Lead or contribute to projects aimed at strengthening financial governance and working capital efficiency. Knowledge, skills, and experience required Extensive experience in credit control, debt recovery, and credit risk management. Strong leadership and team management skills, with experience developing and supporting staff. Excellent analytical and reporting skills for monitoring cashflow, aged debt, and collection performance. Strong communication, negotiation, and stakeholder management skills. Experience liaising with credit insurers, legal advisors, and senior stakeholders. Ability to lead process improvement, system enhancements, and implement best practises. Proficiency in ERP systems (Orcale Netsuite preferred) and Microsoft Excel. What we offer Competitive salary of £45,000 per annum Life assurance 33 days holiday per year – Inclusive of bank holidays Enhanced Maternity Pay Employee Benefits Hub – offering retail discounts, rewards and perks on over 1,000 brands Employee Assistance Program – providing free 24/7, professional and confidential advice on any issue both personal and work related Free Wellbeing App – access to the latest in wellbeing support for example, virtual fitness programmes, help to stop smoking etc. Company competitions to win cash prizes We are a people focused business that values all employees. Being an equal opportunities disability confident leader, we are committed to supporting all employees within our teams. We have a strong health and safety focus and work ethics that surround the wellbeing of our team. If you believe you have the necessary experience and qualifications, or if you would like any more information, please contact us today. Seniority level Mid‑Senior level Employment type Full‑time Job function Management and Accounting/Auditing Industries Utilities and Financial Services Referrals increase your chances of interviewing at Core Highways by 2x #J-18808-Ljbffr