Quality Assurance, Monitoring

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in risk & control, compliance and audit to Legal Risk & Control Team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview Individuals in Quality Assurance, Monitoring & Testing are responsible for the assessment of outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality such as quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process. This includes the development and execution of Monitoring and Testing for controls, such as control design assessment, design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tools to assess the effectiveness of key controls designed to address defined risks. The Quality Assurance, Monitoring & Testing Senior Analyst – GLC will be a key member of the Legal Risk & Control Team supporting the Legal Department, the Regulatory Strategy and Policy (RSP) team, and the Group Decision Making & Governance Office (GDMGO) and focused on the implementation and execution of new BAU transformation processes and helping ensure appropriate adherence to firm-wide initiatives and requirements, including operational and compliance risk management programs. What you’ll do Support for the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance Assist to review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process Develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool Support reporting on quality control outcomes and control effectiveness to top management and relevant stakeholders Have a good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk Management Help teams involved in the end-to-end monitoring of the controls as defined in Risk Management policy Participate in strategic initiatives for control performance enhancements Participate in leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed Take part in Control & Monitoring Design Assessment (CMDA) meetings Identify any monitoring breaks and suggest enhancements What we’ll need from you Bachelor's/University degree Minimum of 5-8 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry. Ability to identify, measure, and manage key risks and controls. Strong knowledge in the development and execution for controls. Proven experience in control related functions in the financial industry. Proven experience in implementing sustainable solutions and improving processes. Understanding of compliance laws, rules, regulations, and best practices. Understanding of Citi’s Policies, Standards, and Procedures. Strong analytical skills to evaluate complex risk and control activities and processes. Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level. Strong problem-solving and decision-making skills. Ability to manage multiple tasks and priorities. Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word. What we can offer you We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretional annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. #LI-MF1 Job Family Group Controls Governance & Oversight Job Family Quality Assurance, Monitoring & Testing Time Type Full time Most Relevant Skills Analytical Thinking, Assurance Strategy, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Policy and Procedure, Risk Remediation, Stakeholder Management. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr