Field Service Engineer

2 weeks ago

Taunton, Somerset, United Kingdom Inspired Gaming Group Full time

The primary function of the role is to repair, maintain and install all types of equipment in LBO, Gaming and Public house establishments to the required Company and customer standards.
It is essential for the Engineer to understand the products serviced by the company and to apply this knowledge to achieve the most efficient incident resolution. In addition, the engineer must have a strong understanding of Field Services operational processes and procedures.

Excellent organisation, communication, and process skills, along with being highly motivated are important attributes to this role. Field Services is a fast-paced environment driven by high customer expectations. The Field Service Engineer is expected to provide a high level of customer care and to be able to achieve all key performance targets.

Responsibilities

Main Responsibilities:

  1. Ensure personal understanding of Tier along with CPL and to fully engage in the Tier process (Employee development and training programme).
  2. Carry out the effective repair of equipment in LBO, Gaming and Public house establishments to the required quality standards.
  3. Ensure that at all times the response to service calls are within the SLA targets as laid down by the company/customer.
  4. Carry out machine installations, changes and removals along with pre-wiring as and when required.
  5. Control and replace parts in accordance with laid down procedures.
  6. Attend regular business review meetings with field management to discuss performance and provide feedback.
  7. Ensure that all administration documentation is completed and submitted in accordance with company procedures in a timely manner.
  8. Service and maintenance are provided to our customers on a seven-day basis. All engineers will be required to work on shift rotas to suit our business and customer needs.

Minimum Requirements:

  1. Good General Education.
  2. Current Driving Licence.
  3. Problem solving and troubleshooting skills.
  4. Ability to prioritise tasks.
  5. Excellent Customer care skills.
  6. Ability to develop oneself and work on one's own initiative and be self-motivated.
  7. Approachability at all levels of staff and management.
  8. Sense of humour and ability to achieve the right balance between hard work and social needs.
  9. Occasional requirement to travel, including overnight stays.
  10. Flexibility with working hours.
  11. Ability to work within a wider operational team & fully contribute to management discussions.
Beneficial Experience
  1. Leadership and coaching skills.
  2. Adept at solving problems.
  3. Servicing of electronic or electromechanical products. For example, gaming industry, office equipment etc.
  4. Experience in networking and network products.

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