Online Assistant

What you’ll be doingPicking and selecting the best quality products on the shop floor that online customers have ordered ready for delivery to their doorsteps, or providing substitutions when products are out of stockUsing a handset that plans your route around the store, what you need to select and how long you have to complete each shopWorking behind the scenes, dealing with customer queries, processing orders and helping to load the vans for our Home Delivery DriversAlways ready to serve our customers brilliantly, supporting with any questions, and proactively offering helpBuild great knowledge about our products, services and promotions to help provide recommendationsWorking flexibly across the store as requiredWhat makes a great Sainsbury’s ColleagueHappy with early morning starts (as most shifts start at 4am) and working in a fast-paced, physical and high energy environment, often on your own but also thriving in being part of a teamFriendly and welcoming with a genuine enthusiasm for helping customersEnjoys working in a fast-paced, physical and high energy environment, using initiative to solve problems and taking responsibility for owning tasksAlways ready to work flexibly and productively to a high standard across the store — you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new thingsComfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15KGHave great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customersWorking for us has great rewardsWe truly value our colleagues and provide market-leading benefits and training to reflect that:Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every paydayFree food and hot drinks - provided for Colleagues in all our storesGenerous holiday entitlement - based on the hours you work, plus maternity and paternity leavePension – we’ll match between 4-7.5% of your pension contributionsSainsbury’s share schemes – buy Sainsbury’s shares at discounted pricesShopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and moreWellbeing support– including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issuesPlease note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.QualificationsAn inclusive place to work and shopWe are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.ResponsibilitiesWorking in our storesOur stores are fast-paced environments where no two days are ever the same and food is our passion. They are at the heart of the local community providing outstanding value, unbeatable quality and great service. As one of our Online Assistants, you’ll deliver a joyful shopping experience for our online customers, so they get everything they shopped at Sainsbury’s for.EligibilityYou must be above the school-leaver age in your country — School leaving ageIf the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of ageYou must have Right to Work eligibility in the UK #J-18808-Ljbffr