Facilities Account Manager

5 days ago

York and North Yorkshire, United Kingdom Pareto Facilities Management Ltd Full time

Overview Pareto are looking to employ a Facilities Account Manager to manage a number of our accounts. The successful candidate will be able to demonstrate exceptional experience in people management, process implementation and ownership of day to day operations. A thorough understanding of M&E service delivery or a technical background is essential. This role will report to the Senior Account Management team and will manage existing accounts. Key responsibilities Ownership of day to day operations. Weekly operational briefings with client representatives to explain the operational challenges and opportunities across the portfolio. Completion of monthly management reports that cover all services across all sites, delivered within 10 days of the following month and including full PPM and H&S data. This will extend to quarterly strategic reviews that engage senior stakeholders to drive the contract strategy. Implementation of standard operating procedures for all base functions of service delivery, including designing, writing and delivering these SOPs and ensuring delivery against them. Completion of HR related tasks including appraisals, salary reviews and disciplinary procedures for direct reports. Manage sub-contractors effectively ensuring they are operating in line with specifications and delivering value for money. Ownership of small- and medium-sized projects for clients. Additional Areas Service Delivery Collate information and write up account overviews for monthly reports. Become proficient with our key systems to support business queries. Client reporting. Sub-contractor management. Ownership of renewal process in your patch. Site visits. H&S/Compliance Cross Auditing. Ensure all accounts are delivered to the highest standards of H&S and compliance. Deliver internal auditing processes on patch. Human Resources Ensure holiday usage is appropriate and tracked. Take an active role in onboarding within your patch. Performance management, development and training. Development & Training. Finance Monitor and approve overtime. Monthly billing – confirm any contract changes and monitor spend against budget. Essential Criteria Suitable, recent and relevant FM experience (typically 5+ years). Hard Services/Technical services delivery experience. A minimum of IOSH Managing Safely qualified or equivalent. Strong knowledge of FM service delivery across all services lines. Excellent planning and organizational skills. Excellent verbal, written communication and presentation skills. Strong IT skills. Ability to manage own workload and work on own initiative. Ability to work in, and adapt to, a rapidly changing environment. Comfortable challenging poor standards or behavior and implementing change. Ability to work cooperatively with others to complete tasks and implement process improvements. Multi-contract FM management experience preferred. Desired A IWFM qualification (or similar) level 5 or above. Seniority level Mid-Senior level Employment type Full-time Job function Sales and Business Development Industries: Facilities Services Note: This description focuses on the responsibilities and qualifications for the Facilities Account Manager role at Pareto Facilities Management Ltd and reflects the information originally provided. #J-18808-Ljbffr

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