Service Advisor
6 days ago
Responsibilities Deliver exceptional customer service by understanding customer needs and expectations. Manage service appointment scheduling and vehicle check‑in processes effectively. Liaise with technicians and service teams to provide accurate time estimates and repair details to customers. Handle customer enquiries and provide expert advice on service and repair options. Ensure all documentation is complete and accurate, and maintain customer records meticulously. Adhere to Mercedes‑Benz service standards and guidelines to maintain brand integrity. Present and sell additional repairs to customers. The Service Advisor position demands a customer‑focused individual who excels in communication and is proficient in managing service processes. This role involves acting as the main point of contact for our customers, ensuring they receive exceptional service at every stage of their journey with us. We are searching for a candidate who displays excellent interpersonal skills and has a genuine enthusiasm for customer service and collaborating as part of a team. Key Attributes and Requirements Proven experience in a customer service or service advisor role within a busy, fast‑paced automotive department Exceptional organisational abilities with a proven capacity to manage and prioritise multiple tasks in high‑pressure environments Clear and effective communicator with a talent for building rapport and creating an excellent overall experience for customers Proficiency in using CRM and service management software A proactive approach to problem‑solving and a keen attention to detail Dedication to maintaining high standards of customer satisfaction and service excellence Desire to work collaboratively with wider team colleagues Right to work in the UK Full UK manual driving licence An exciting opportunity has arisen at Mercedes‑Benz of Dartford for a Service Advisor. This role is integral to delivering exceptional customer service and supporting our service department to meet and exceed customer expectations. About Hedin Automotive Hedin Automotive operates across several Mercedes‑Benz sites in South London, including Brooklands, Croydon, West Bromley, and Dartford. We are committed to providing the highest standard of service and quality to our esteemed customers. Schedule Monday to Friday, 8:00 am to 6:00 pm, with occasional Saturdays on a rota basis for time off in lieu Benefits We offer a competitive salary and benefits package 25 days annual leave plus bank holidays (pro‑rated for part‑time hours) Exceptional discounts on Mercedes‑Benz vehicles and accessories Long service awards Life insurance Employee assistance programme offering support on wellbeing and finances Preferential rates for vehicle service and maintenance for you and your family Discounts on retail, dining clubs and activities through membership programme Cycle to Work scheme Enrolment in an employee pension plan Access to opportunities for ongoing professional and personal development An inclusive, supportive, and dynamic work environment Equal Opportunity Statement Hedin Automotive is dedicated to equality and diversity in the workplace. We celebrate diversity and encourage applicants from all backgrounds to embark on a professional journey with us, contributing to our story of success. Hedin Automotive conducts thorough employment checks, including work authorisation and address verification as part of our recruitment process. #J-18808-Ljbffr
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Service Advisor
4 days ago
Dartford, United Kingdom autoskills-uk Full timeService Advisor Location - Dartford Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service Department bookings. Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards. Upselling works...
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Service Advisor
2 weeks ago
Dartford, United Kingdom Auto Skills UK Full timeService Advisor Location - Dartford Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service Department bookings. Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards. Upselling...
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Service Advisor
1 week ago
Dartford, United Kingdom Auto Skills UK Full timeService Advisor Location - Dartford Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service Department bookings. Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards....
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Service Advisor
1 week ago
Dartford, United Kingdom Premier Work Support Full timeThis is a great opportunity to join a world recognised brand, to join as a permanent Service Advisor based in Dartford. Are you an experienced automotive Service Advisor looking for a new challenge where you will develop your experience and knowledge? If so, this could be the opportunity you are looking for. The brand is looking for an experienced Service...
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Dartford, United Kingdom HCP INTERNATIONAL Full time**Are you an experienced Service Advisor? Are you looking for a role within a car dealership in Dartford?** Our client is a well-known, highly regarded car dealership based in the heart of Dartford with an enviable customer base. They provide exceptional customer service to their customers and look after their colleagues and are looking to recruit an...
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Service Advisor
4 days ago
Dartford, United Kingdom Auto Skills UK Full timeService AdvisorLocation - DartfordAre you an enthusiastic, team player, hardworking Service Advisor looking for a new opportunity within a Car Dealership?Responsibilities of a Service AdvisorArranging Service Department bookings.Ensuring efficient workshop loading while attending to all customer requirements to the expected standards.Upselling services,...
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Service Advisor
1 week ago
Dartford, Kent, United Kingdom Hedin Automotive London Ltd Full time £30,000 - £60,000 per yearJoin the team at Hedin Automotive Mercedes-Benz......An exciting opportunity has arisen at Mercedes-Benz of Dartford for aService Advisor. This role is integral to delivering exceptional customer service and supporting our service department to meet and exceed customer expectations.About Hedin AutomotiveHedin Automotive operates across several Mercedes-Benz...
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Service Advisor
2 weeks ago
Dartford, United Kingdom HCP INTERNATIONAL Full time**Would you like to take on a new challenge working to high standards and delivering great Customer Service with a forward-thinking business?**We have an immediate vacancy for an experienced dealership trained **Service Advisor**to join our client's dealership in **Lewisham, South London**. This vacancy comes at an exciting time for the business as they have...
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Dartford, United Kingdom Pembrook Resourcing Full timeSenior Service Advisor Pembrook Resourcing are currently seeking on behalf of their client a Senior Service Advisor to work in the aftersales department at their dealership. The ideal Senior Service Advisor: Previous experience in a service role is preferred A passion to deliver a high standard of customer service An organised individual who can deal with...
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Volkswagen Service Advisor
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