Customer Service Coordinator
2 days ago
Kinetic Recruitment are looking to recruit a Customer Service Coordinator to work for a leading Industrial company based in Hawarden. 14.50 per hour - Monday - Friday
Responsibilities
The Customer Service Coordinator plays a key role in facilitating efficient communication between the customer service team and stakeholders, handling inquiries, and ensuring timely order processing. With a focus on responsiveness and accuracy, the coordinator contributes to the seamless execution of customer service operations, enhancing overall customer satisfaction.
* Data Management: Organize and maintain customer data within the CRM system, ensuring accuracy, completeness, and compliance.
* Reporting and Analytics: Develop and generate reports and analytics to provide insights into customer behaviour sales performance, and other relevant metrics, aiding decision-making processes.
* Order Processing: Assist in processing customer orders accurately and efficiently.
* Inquiry Handling: Address customer inquiries promptly, providing information on products, order status, and resolving issues or concerns.
* Collaborate with marketing and sales teams to gather customer feedback, incorporating insights into the CRM system to improve customer satisfaction and retention strategies.
* Documentation Management: Maintain organized records of customer interactions, orders, and relevant documentation.
* Customer Support: Provide essential support to the customer service team by responding to customer emails, calls, and messages, and assisting with administration.
* Product Knowledge: Acquire and maintain a basic understanding of the company's manufacturing processes and products to assist customers effectively.
* Complaint Resolution: Collaborate with the customer service team to address and resolve customer complaints, escalating issues to higher levels.
* Order Tracking: Monitor and track the status of customer orders, providing customers with updates.
* Customer Feedback Analysis: Gather and document customer feedback.
* Administrative Support: Provide administrative support to the customer service manager and team members.
* Adherence to Policies: Ensure compliance with company policies, procedures, and quality standards in all customer service activities.
* Collaboration: Collaborate with team members to share information, insights, and best practices.
* Other Duties: Carry out any other reasonable tasks as requested to support business objectives.
* Previous experience in customer service roles, preferably in a manufacturing or industrial setting
Working Monday to Friday 8.30am to 4.30pm. 14.50 per hour. Temp - Perm
If you feel that you have what we need then please do call Carole on (phone number removed) or email your up to date CV to:
(url removed)
Kinetic plc is a Recruitment Consultancy with over 40 years of experience of delivering staffing solutions to the engineering, manufacturing and technical industries.
Kinetic plc treats all applications with a high degree of care, we review all submissions and will attempt to contact applicants who match the job profile. Those that do not meet the specification may not be contacted but their CV retained to be considered against future opportunities.
Kinetic Recruitment Services Ltd operates as an Employment Business and Recruitment Agency as defined under the Employment Agencies Act 1973
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