Removals Operations Manager

4 days ago

City Of London, United Kingdom Alchemy Global Talent Solutions Ltd. Full time

Alchemy is partnering with a well‑established removals company based in North‑West London to appoint an experienced Operations Manager. This position plays a key role in overseeing both household (HHG) and commercial (O&I) removals across London and the surrounding areas, ensuring every move is delivered safely, efficiently, and to an exceptional standard. Key Responsibilities Oversee the planning and execution of household goods and commercial removals across London and surrounding areas. Coordinate removals crew, vehicle, and equipment scheduling to meet customer timelines and maximise operational efficiency. Manage day‑to‑day operational activity, including pre‑move surveys, inventory control, loading/unloading, and transport logistics. Ensure compliance with all health & safety requirements, licensing regulations, and removals industry standards. Liaise with removals clients to confirm move plans, clarify services, and address specialist requirements such as packing or storage. Lead, supervise, and support operational teams, packers, movers, and drivers, including performance management and training. Maintain and monitor the removals company assets, ensuring vehicles, equipment, and materials remain in good working condition. Resolve operational issues, including delays, damage claims, and removals customer complaints, ensuring timely and professional outcomes. Identify opportunities to improve operational processes, reduce downtime, and enhance profitability. Prepare and review accurate removals jobs quotations, cost estimates, and final billing documentation. Key Skills & Experience Proven background within the removals or relocation industry, ideally across both commercial (O&I) and household (HHG) moves. Strong scheduling, logistics, and resource‑management skills. Confident leadership capability with experience managing removals crews, drivers, and operational teams. Sound knowledge of removals‑related compliance, health & safety, and transport/licensing regulations. Excellent customer‑service skills, with the ability to communicate clearly, resolve issues, and maintain positive client relationships. Highly organised with strong attention to detail and the ability to manage multiple jobs simultaneously. #J-18808-Ljbffr

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