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Match Day Supervisor

2 weeks ago

Wembley, United Kingdom Fanatics Full time

Company Overview

Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores.

As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.

JOB SUMMARY:

The Retail Match Day Supervisor plays a critical role in the store and/or venue assisting the Management Team with creating the ultimate game day and shopping experience for our fans by leading the front-line selling effort. The Retail Match Day Supervisor will drive results through effective communication and team building.

General Duties and Responsibilities:

  1. Drive sales results by executing the sales/operations plans.
  2. Support whole operation; maintain area of responsibility to the highest standard.
  3. Utilize business metrics in decision making, including but not limited to revenue targets, per cap and UPT.
  4. Communicate expectations for tasks and projects to employees under your supervision.
  5. Provide training and assistance to new employees as required.
  6. Provide feedback to associates based on observed job performance, fan comments and knowledge of the work environment.
  7. Match days - make sure all working units under your supervision are ready to trade, visually look strong and any issues identified are brought to the attention of your line manager.
  8. Distributing staff members to their allocated merchandise unit on the staff sheet.
  9. Ensuring the units are open at the correct time in line with the event’s briefing sheet.
  10. Assisting staff members with customer service/till issues & reporting these to management should it be deemed necessary.
  11. Taking care of and applying refunds to customers when necessary.
  12. Ensuring all products are correctly priced.
  13. Reporting any products not scanning/scanning incorrectly to management.
  14. Supervising stock levels & ensuring that stock is replenished/distributed throughout the event should this be possible.
  15. Re-organise the merchandise displays should we have any sold-out or low-stock products (Visual Merchandising).
  16. Scheduling breaks for all staff under your responsibility and ensuring that these breaks are respected.
  17. Ensure the closure of your units at the time provided by your managers.
  18. Ensuring & helping staff tidy up the units after the event. All rubbish/cardboard to be disposed of and cash desks/tills cleaned.
  19. In some cases, stock may also need to be counted and/or brought back to the store. You will be responsible for going through the stock count with the staff and leading the operation of ensuring the stock gets back to the main store.

Education, Experience and Requirements:

  1. 5 GCSE’s or equivalent.
  2. Minimum one year working in retail or sales preferred.
  3. Ability to work independently and responsibly in a fast-paced environment.
  4. Availability to work extended hours on game days and during events.
  5. Foreign language skills are a plus.

Job Knowledge, Skills and Abilities:

  1. Possess a fun, outgoing, confident, professional demeanour.
  2. Prior leadership or management experience preferred.
  3. Ability to work well with all levels of management, build partnerships and direct team.
  4. Ability to anticipate and solve problems, act decisively and persist in the face of obstacles.
  5. Ability to represent Fanatics/League/Team Values and standards.
  6. Able to balance and prioritize multiple tasks while remaining calm under pressure.
  7. Available to work varied shifts on match days.
  8. Strong verbal and written communication skills.
  9. Can motivate and elevate team members to meet/exceed expectations.

Tryouts are open at Fanatics Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.

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