Operations Manager

Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. Fund Services provides Investment Administration and Performance Consultancy services to Investment Managers and Pension Funds worldwide, including potential services to other parts of the HSBC Group. Fund Services intends to set new quality standards in a competitive environment, to help attract and retain a blue‑chip client base. Operations Manager – Fund Accounting The primary purpose of this role is to oversee, facilitate and drive the end‑to‑end delivery of first‑class Fund Administration and Reporting services to a Tier 1 UK Securities Services client. The role requires proactive management of all operational performance, metrics and qualitative measures, and requires the incumbent to be proactive in providing operational support to clients. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK‑based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you will: Support Client Pod leads and peers in the execution of activities that safeguard continuous high standards of client service and deliver Represent operations at client service and SLA reviews whilst managing material reconciliation breaks and any incidents Be responsible for escalation management, either internal or external and provide operational and technical SME knowledge to internal stakeholders and external stakeholders including clients and auditors Act as the gatekeeper for client change requests, ensuring client solutions are appropriate and that delivery / implementation is executed on a controlled and complete basis Play a lead role in ensuring that emerging HSBC systems and ‘tooling’ are adopted on a controlled basis, and value is optimised in an evolving and improving client proposition To be successful in this role you should meet the following requirements: Part or fully qualified accountant with expertise in statutory reporting and/or accounting and valuations is paramount Proven background in the securities services industry with experience of dealing directly with external clients and third parties. Thorough knowledge of any disciplines within Fund Administration or Middle Office with strong leadership ability Ability to build and maintain good working relationships with colleagues and to communicate effectively in writing and verbally. Able to plan and organise workload to meet deadlines, taking into account relative priorities This role is based in Edinburgh. Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone – no matter your gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long‑term health condition, or are neurodiverse. If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk: Email: hsbc.recruitment@hsbc.com Telephone: +44 207 832 8500 #J-18808-Ljbffr