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Income Officer

2 weeks ago

Denbigh, United Kingdom Career Choices Dewis Gyrfa Ltd Full time

Contract Type:TemporaryHours:Full timeDisability Confident:NoClosing Date:27/12/2025About this jobWe're seeking a pro‑active and experienced Income Officer in North Wales to support our social housing client on a temporary basis.This is a full‑time role, working 37 hours per week on a hybrid basis.You will have a minimum office requirement of 2× days per week, and will be required to carry out face‑to‑face tenant visits across your area, so will require a driving licence with valid business insurance.Key responsibilities:Monitor your own caseload of customer rent accounts and identify tenants at risk of arrearsMake early contact with tenants to prevent arrears from escalating and offer tenancy sustainment support, negotiating affordable payment plans where possible tailored to individual circumstancesProvide guidance on benefit entitlements including UC, signposting to external support agencies where appropriateLiaise with external partners including local authorities and DWP to resolve benefit queriesWork collaboratively with internal teams such as Housing and Tenancy SupportAttend case reviews and contribute to action plans for sustaining tenanciesWhat you'll need to succeed:Experience in an Income Recovery/Arrears or Tenancy Sustainment role within social housingA good knowledge of housing, income management and welfare benefitsStrong communication and negotiation skillsAbility to manage a varied caseload and prioritise effectivelyDriving licence with valid business insurance and access to own vehicleWhat you'll get in return:Weekly payCompetitive hourly ratesOption to be paid PAYE or UmbrellaHybrid working with mileage reimbursementWhat you need to do now:If you're interested in this role, click 'apply now' to forward an up‑to‑date copy of your CV, or call us now. #J-18808-Ljbffr