IT Apprenticeship

Ready to launch your tech career and jump into an industry that never stands still? At Twister Solutions Essex's powerhouse of IT support you wont be stuck watching from the sidelines. From day one, youll be hands‑on, solving real problems, working with real clients, and learning the skills that make the tech world tick. One moment youll be fixing systems and setting up networks, the next youll be exploring cybersecurity, cloud tech, and cutting‑edge tools. This isnt just an apprenticeship; its your fast‑track ticket into the future of IT, backed by mentors who genuinely want to see you thrive. Youll earn while you learn starting at £15,600 per year as you complete your Level 3 Information Communications Technician apprenticeship with Baltic Apprenticeships. Based at the buzzing Thames Enterprise Centre in East Tilbury, youll help businesses with everything from high‑speed Wi‑Fi installs to innovative IT solutions that keep them running smoothly. If youre curious, ambitious, and ready to throw yourself into a career with endless opportunities, Twister Solutions is where your journey truly begins. Lets build your future in tech starting now. In this role, youll work towards your Level 3 Information Communications Technician qualification delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job Support IT security processes including password resets, user access, group policies, multi‑factor authentication, antivirus monitoring, and encryption. Provide technical support to staff and clients via phone, email, messaging, video calls, and the Autotask ticketing system. Use troubleshooting tools to diagnose and resolve IT issues. Install, configure, and upgrade hardware (PC components, network devices, peripherals) and software (OS, Office suites, productivity and monitoring tools). Apply software updates, security patches, service packs, and driver updates across physical, virtual, and remote systems. Work with wired and wireless networks to troubleshoot connectivity, configure devices, and maintain secure access. Gain exposure to cloud technologies, supporting cloud applications and storage solutions. Full training and support will be provided by your workplace mentor and from the Baltic team. Benefits Salary: £15,600 per annum. Working hours: Monday to Friday, 9am‑5pm. 20 days annual leave plus Bank Holidays. Skeleton staff during the Christmas period. Eye test contributions. Desired Qualities, Skills and Knowledge Confident communication skills both written and verbal. Ability to work as part of a team and independently. Ability to organise your workload. Problem solving skills. Grade 5 in GCSE English and Grade 4 in GCSE Maths. Your Training with Baltic This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast‑moving industry and become an effective IT Support Technician. Next Steps To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with Twister Solutions. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further. Eligibility Criteria You must have the right to work in the UK, and valid residency status to apply for this apprenticeship. #J-18808-Ljbffr