Professional Services Engineer

2 weeks ago

High Wycombe, Buckinghamshire, United Kingdom DataCore Software Full time

Professional Services Engineer (UK)

We are looking for a Professional Services Engineer who will help us elevate our world-class team of Engineers, drive excellent customer service, and support Pixitmedia's software solutions, ensuring alignment between the technical solutions and the business needs.

As Professional Services Engineer, you will be responsible for the deployment and integration of our systems into our customer's environment. We work with some of the biggest names in Media and Entertainment as well as some of the world's leading research and HPC institutions.

Your role will require you to become proficient with our product line, and how it can be configured to achieve the customer's requirements and outcomes. You will work as part of a team supported by Project Managers and Dev-Ops engineers as well as your peers in the Professional Services Team.

Duties:
  • Work with the PMs to plan and prepare for the onsite installations
  • Either deploy the hardware onsite or work with our channel partners to ensure smooth deployment of the solution
  • Integrate the solution into the customer's ecosystem and configure the workflows to achieve the agreed deliverables and outcomes
  • Grow and develop your skills as the product and industry changes
  • The nature of the role means that some evening and weekend work is inevitable, this is kept to a minimum.
  • Take ownership of the delivery of the project from a technical perspective
  • Provide regular operational and management updates on progress and blockers to ensure the timely completion of the project
  • Complete the technical documentation ('as built') required for our customers and our support team's consumption
Knowledge, Skills & Abilities:
  • A very technical mind, and technical memory
  • Strong knowledge in as many of these areas as possible:
    • Spectrum Scale (or Lustre, Stornext, BeeGFS or other parallel filesystem)
    • Linux administration
    • Networking (primarily Ethernet)
    • NAS services (NFS/SMB)
    • Storage (NVMe, NVMeOf, NLSAS, SSD, arrays etc)
    • Scripting (bash/Python)
    • Experience of 'Cloud', compute, storage, integration
  • Having a Media and Entertainment background would be a huge advantage
  • A customer-first approach to all engagements
  • Strong teamwork and internal communication
  • Excellent analytical and problem-solving skills
  • Good documentation skills
  • Ability to manage expectations
  • Be able to clearly explain issues to others
  • Ability to learn
Education / Experience:
  • 2-5 years' experience
  • Degree in computer science, software engineering, Information Technology or equivalent related experience
  • Previous experience as a customer support engineer is preferred
  • Exposure to Windows/Linux installs, configuration, and administration
  • A basic knowledge of network infrastructure, services, and toolsets
  • Additional European language is a plus
  • Apart from core office hours, he/she shares in an on-call rotation for support coverage which includes weekends and holidays
  • Must be willing to travel & work evenings, overnights, weekends, holidays with little notice
Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 KG (such as but not limited to, racking servers into racks).

DataCore Software is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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