IT Support Engineer

2 weeks ago

Aldershot, United Kingdom identifi Global Resources Full time

identifi Global Resources provided pay range This range is provided by identifi Global Resources. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from identifi Global Resources Helping Cleantech & Biotech Scale with Top Product & Project Talent | 8+ Years in Recruitment | Advocate for Sustainable Innovation Start: ASAP - Up to 1 year Location: Field-based role covering Aldershot, Highwycombe, Portsmouth and surrounding spoke sites (Being based near Aldershot is helpful for travel) Requirement: Full UK manual driving licence Clearance: Must be eligible and willing to go through Security Check(SC) Clearance About the Role We are looking for an IT Support Engineer (Field Based) to join our team. This is a mobile role where you’ll travel between several nearby sites to support users with equipment, simple technical tasks, and ticket updates. This position is ideal for someone who enjoys structured work, clear processes, and a supportive environment. Full training will be provided. Key Responsibilities You will be carrying out a mix of practical and administrative tasks: Hand out peripherals and end-user devices (approx. 75%) Manage and update support tickets (approx. 20%) Basic break/fix engineering (approx. 5% — helpful but not essential) Additional responsibilities Return equipment following a clear returns process Work towards shared team goals (e.g., customer satisfaction, SLA targets) Build professional and friendly relationships with users Ask for help or escalated issues when needed—support is always available Join team meetings and calls with advance notice Follow defined procedures provided by your team lead What we are Looking For Previous IT Support experience in a similar role Clear and reliable communication Ability to travel between sites using a manual vehicle Comfortable following structured processes Willingness to complete SC Clearance later in the role Seniority level Associate Employment type Contract Job function Information Technology Industries Defense and Space Manufacturing Referrals increase your chances of interviewing at identifi Global Resources by 2x Get notified about new Information Technology Support Engineer jobs in Aldershot, England, United Kingdom. #J-18808-Ljbffr

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