Customer Success Engineer

1 week ago


East Hagbourne, United Kingdom Quantum Detectors Ltd. Full time

Apply for the Customer Success Engineer role at Quantum Detectors Ltd.Harwell Campus, Oxfordshire – £30,000-£45,000 DOE + discretionary bonus. International travel up to 50%.Quantum Detectors designs and delivers advanced detector technology used in X‑ray and Electron Microscopy applications at the world’s leading research facilities. Our products help scientists push the boundaries of what’s possible, from materials science to medicine to next‑gen energy research.ResponsibilitiesInstall, commission, and conduct acceptance‑test of detector systems (on‑site and remote)Deliver training to users after installationTroubleshoot hardware and software issuesOwn customer support cases from first contact to resolutionEscalate complex issues to engineering teamsMaintain clear documentation and service recordsSpot recurring issues and work with teams to improve reliabilityTravel internationally to research facilities (up to 50%)QualificationsHands‑on experience in technical support, service, or maintenanceConfident with oscilloscopes, test equipment, Windows & LinuxStrong communicator who enjoys working with customersProactive, detail‑focused problem solverBonus: experience with scientific instrumentation, programming, or radiation safetyBenefits30 days holiday + public holidaysEnhanced pension35‑hour weekHarwell Campus facilities: cafés, gym, sports clubs, social eventsTraining across installation, applications, and system integrationSeniority level: Entry levelEmployment type: Full‑timeJob function: Industrial Machinery ManufacturingNo agents, please.REF-(Apply online only) #J-18808-Ljbffr



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