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Service Manager for Supported Living Home – Devonshire
2 weeks ago
Date Posted: 11 November 2025Pay: £35,000 per yearLocation: In-person, United KingdomReporting To: Area ManagerJob OverviewWe are seeking an experienced and passionate Service Manager to lead and develop a high-quality, person-centred supported living service for adults with learning disabilities and other needs. This role involves managing a dedicated team, ensuring compliance with CQC standards, and maintaining a culture that promotes independence, dignity, and wellbeing.Key ResponsibilitiesService ManagementDeliver a flexible, person-centred, and high-quality service for adults with learning disabilities and other needs.Support the development of Magic Life’s Supported Living services in line with organisational improvement plans.Ensure services are compliant with regulatory, contractual, and organisational requirements.Effectively manage service budgets as directed by the Director of Operations.Act as the service lead for safeguarding, health and safety, and CQC registration when required.Staff ManagementLead and motivate staff teams to deliver outstanding care and support.Recruit, supervise, and develop staff through training, supervisions, and team meetings.Promote a positive, person-centred, and empowering work culture.Ensure staff performance and conduct meet required standards through effective performance management.Maintain up-to-date knowledge and share best practice within the team.Care & SupportEnsure service users are supported to achieve their goals and maintain independence.Promote active involvement of service users, families, and advocates in decision-making.Ensure care and support plans are person-centred, up-to-date, and regularly reviewed.Oversee safe management of medication, health needs, and service users’ finances.Ensure effective safeguarding measures are in place and that all concerns are reported appropriately.Project AdministrationMaintain quality standards and compliance with Magic Life and external regulators.Ensure robust health and safety practices and a high standard of working environment.Promote and manage customer feedback, including investigating and resolving complaints.Contribute to service evaluation, monitoring, and improvement processes.Support budget management and ensure accurate financial record‑keeping.Partnership WorkingBuild and maintain strong relationships with stakeholders, professionals, and partner agencies.Represent Magic Life positively in the community and inter‑agency forums.Promote involvement of service users and families in service development.Job SpecificationExperience in care provision at a level reflecting the responsibilities of the role.Strong understanding of the needs of people with learning disabilities.Good literacy, numeracy, and computer skills.Knowledge of CQC fundamental standards and care regulations.Experience supervising and supporting staff.Administrative and organisational skills.Excellent communication and presentation abilities.Experience as a CQC Registered Manager.QCF Level 5 in Health and Social Care Management or equivalent.Professional care or management qualification.Experience supporting people with Behaviours of Concern.Reliable and committed.Strong team leadership and collaboration skills.Excellent communication and time management.Calm, patient, and adaptable under pressure.Empathetic and understanding approach.Sound understanding of care principles.Flexible and proactive.Strong leadership and problem‑solving abilities.Additional InformationJob Type: Full-time, Contract, PermanentLicence/Certification: Full UK Driver’s Licence (required)Work Authorisation: Must have the right to work in the UKApplication Question: Are you able to work full-time without a sponsorship VISA?About Magic LifeMagic Life provides high-quality supported living services that empower adults with learning disabilities, autism, and complex needs to live fulfilling, independent lives. We are committed to person-centred care, professional development, and continuous improvement across all our services.Call our team on 020 8826 4348 to arrange an assessment. #J-18808-Ljbffr
