Retention Manager

4 days ago


Leeds, United Kingdom Lexus Leicester Full time

OverviewRetention Manager - Lexus role at Lexus Leicester. Location: Leeds, England, United Kingdom.ResponsibilitiesOur Sales and Retention Manager’s purpose is to develop Vantage’s name, group approach for customer retention and ensure there is accountability at a centre level. This is to enable us to deliver consistency in approach and performance for retention, increasing customer lifetime value.The role will develop and execute renewal strategies and manage the tracking of retention activity within the centre.Our Finance Renewal Manager will support the centre in ensuring they are set up for success to deliver retention activity, building relationships and providing coaching to help them achieve their goals.This role will form part of the Sales Management team.Ideal CandidateEnjoy working with people in a customer facing sales environmentBe data driven and the ability to interpret and analyse results to drive better customer and commercial outcomes whilst delivering KPI’sHave outstanding stakeholder management, able to deliver results working with cross functional teamsBe proactive and independent in nature, always looking for ways to improve existing processesBe creative, methodological problem-solving skills with a focus on efficient execution whilst balancing big-picture thinkingHave excellent communication and presentation skillsBe organised and able to balance multiple projects and requestsYou must hold a full clean UK Driving LicenceBenefitsOpportunity to join our subsidised staff car schemeAverage commission paid during annual leaveEnhanced Maternity and Paternity packagePreferential rates for servicing / repairs on your family and friend’s carsTraining and on-going development with the Award-Winning Lexus Academy30 days of holiday (inclusive of bank holidays) which increases with service up to 33 daysStaff Car SchemeAccess to a membership with shopping discountsContributory workplace pension scheme #J-18808-Ljbffr


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