Account Handler

OverviewRecruitment Consultant at The Ardonagh GroupThe role of the Account Handler is to provide office-based support in the day to day running of the personal lines client portfolio, including setting up all appropriate actions from new business quotes and sales, mid-term adjustments and renewals. The Account Handler is the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties.ResponsibilitiesEnsure the smooth running of assigned portfolio on a day-to-day basisAchieve agreed retention ratesAchieve cross selling and referral targetsDevelop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levelsBe the first point of contact for day-to-day enquiries from clients, providers and other internal and external sourcesIndependently respond to queries from both clients and insurers in a pro-active mannerResolve any identified discrepancies in provider documentation before sending to clientsMaintain client records and data in line with our systems and protocolsProvide a proactive professional telephone handling service for both internal & external contracts, including clients, providers and colleagues.Essential CriteriaBackground in Personal Lines Insurance - Either at an Insurer or BrokerBackground in Customer Service/SalesAlso, EssentialExcellent communication and interpersonal skillsProactive attitude, with the ability to use initiativeExcellent organisational skillsThe ability to work under pressure and assimilate large quantities of information quickly, while maintaining attention to detailEffective teamworking skillsInfluencing and negotiation skillsOral and written communication skillsWillingness to learnResilience, to enable you to deal with problems and constructive criticismBenefitsHoliday entitlement of 26 days plus bank holidaysOpportunity to progress your career across the entire Ardonagh familyGain CII or ACII qualifications to boost your knowledge and career prospectsPensions scheme for when you feel it’s time to retire24-hour support for physical and mental wellbeing1 days paid volunteering day to give back to our communitiesThe Spotlight Awards, where we shine a light on the brightest talent across our groupSo, what are you waiting for? Apply today and one of our team will be in touch.Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening. #J-18808-Ljbffr