Regional Account Manager

Please note: This role requires availability to travel as needed to our NHS partner sites within North England and Midlands. We are looking for candidates who are living in that area OR candidates that are London based and happy to travel frequently as needed to these sites. You will need to be at client sites 2 times per week. If you can't commit to this, please don't apply.Role overviewThe Regional Account Manager is responsible for building and maintaining relationships with our NHS partners, with a focus on retention, as well as looking for opportunities to maximise value from our solution to ensure successful renewal.You will be responsible for managing a portfolio of accounts within your assigned region, becoming the go-to person for our NHS partners. You will also lead engagement strategies for the wider healthcare system, working with stakeholders from ICBs, Cancer Alliances and NHS Trusts.This is a senior role where you are expected to work with autonomy and be comfortable leading the charge and taking responsibility within your assigned region. You will work alongside the wider Account Management team and report to the NHS Account Management Lead.Day-to-day management of a portfolio of NHS accountsProactively communicate with customers to understand their goals and challengesDevelop and execute strategic account plans in your assigned regionManage renewal cycles end-to-end; creating business cases, guiding procurement and leading the re-contracting processBuild relationships with decision-makers and key stakeholders in the NHS; developing Key Opportunity Leaders (KOLs) who want to advocate for usLead Quarterly Business Reviews (QBRs) with engagement across clinical and operational stakeholdersHelp to develop strategies to leverage local and national conversations around dermatologySupport with landing new business, by joining the dots across the region with successes and opportunities, while steering marketing requirementsContribute to the management of our CRM tool, ensuring accurate recording of customer interactions and account statisticsAttendance at local and regional events to support live partners and promote SAExperienceYou have 5-7 years of experience in Account Management, Customer Success or Business DevelopmentExperience in the NHS or healthcare more broadlyStrong understanding of healthcare workflows and end-user needsAn interest in, and aptitude for, technologyConfident leading commercial negotiations and ideally have experience navigating NHS procurement routes and contractingYou are comfortable with a start-up environment, fast-moving projects and agile approaches - the ability to context-switchExcellent communication skills and ability to explain complex technologyCustomer-focused mindset with the ability to build trusted relationshipsExperience in working cross-functionally daily. Being the bridge that connects the partners/patients with the rest of the internal teams (Sales, Product, Engineering, Clinical etc)You get things done and are not afraid to roll up your sleeves and take responsibilityYou are passionate, driven and can self-motivateDevelopment & SupportOnce you join our team, we will ensure you benefit from a thorough onboarding programme. Aside from regular 121s, appraisals and informal check-ins, all employees have access to training and professional development opportunities.LocationThe role requires availability to travel as needed to our NHS partner sites within your assigned region, which will be across North England and Midlands.You will be at client sites 2 times per week, and in our offices (Farringdon, London) once a month.Application Process1st Stage: Screening Call with our Talent & People Lead (30 mins)2nd Stage: Competency-based interview with Hiring Manager (45 mins)3rd Stage: Assignment (2-3 hours prep) + Presentation (30 mins) and Panel interview (60 mins)Skin Analytics manufactures medical devices and complies with ISO standards 13485 and 27001. As part of your employment, you will be assigned Quality Management System (QMS) and Information Security Management System (ISMS). We require that our employees agree to complete their assigned training and diligently follow all company quality management and information security processesCompetitive salaryBonus StructureShare options package - all our employees have ownership in the companyPrivate healthcare25 days annual leave (+ 5 day company shutdown in August + bank holidays)Enhanced parental leave - includes adoption & fosterTraining budgetBesides weekly catch-ups, monthly meetings to talk about you, and your ambitions and make plansLots of fun social activities including company offsiteThe Real StuffSkin Analytics embraces and is committed to diversity and equal opportunities. We are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. #J-18808-Ljbffr