Customer Communications Specialist
1 week ago
Customer Communications Specialist - B2C/Broadband/PAYG Contract Reading/Home We're looking for a Customer Communications Specialist to join our Customer Comms team. This role is central to delivering compelling, insight-led marketing communications to our Contract Voice, Broadband, and Pay As You Go customers - driving brand love, retention, cross-sell, and upsell. As part of the creative engine behind our email, SMS, and app campaigns, you'll turn strategic ideas into high-impact customer communications. You'll thrive in a fast-paced, collaborative environment, working closely with CVM, GTM, vendor partners, and the wider Marketing team to bring new propositions to life that truly engage and deliver results. You'll collaborate with our in-house creative agency to develop standout campaigns, but you'll also be confident in using AI tools and prompt engineering to craft inspiring, high-quality copy. We're looking for someone who can juggle multiple workstreams, stay calm under pressure, and bring structure, creativity, and energy to everything they do. Responsibilities of the Customer Communications Specialist Lead the creative development and delivery of customer communications across retention, upsell, and cross-sell activity Work with CVM and Marketing Managers to translate strategy into creative execution Collaborate with the CVM Insights team to track performance, apply learnings, and optimise future campaigns Craft clear, inspiring design briefs for our In-House Agency to deliver effective and on-brand creative Own timelines, approvals, and stakeholder engagement to ensure smooth end-to-end delivery Liaise with legal, brand, propositions, and vendor teams to ensure compliance and consistency across all outputs The successful Customer Communications Specialist will have Experience in B2C marketing or customer comms Strong writing, briefing, and campaign delivery skills Great stakeholder management and a creative mindset Passion for data-driven marketing and customer engagement Project People is acting as an Employment Business in relation to this vacancy. #J-18808-Ljbffr
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Senior Reinsurance Wordings Specialist
3 days ago
Oxford, United Kingdom Employment Specialist Full timeJob DescriptionAs an experienced Reinsurance Wordings Drafter, this is a career opportunity for you to be thego-to expert for complex treaty Reinsurance Wordings, leading negotiations and setting the standard for excellence. Working closely with Brokers, Clients and Legal teams, you'll ensure every contract aligns with business objectives whilst navigating...
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Community Care Enquiries Specialist
2 weeks ago
Oxford, United Kingdom Community Care Live Full timeA local council service in Oxfordshire seeks Specialist Customer Service Officers to support adults seeking help. This role is essential in responding to enquiries via various channels, processing referrals, and working with multiple health and social care systems. The ideal candidate should have strong customer service experience, excellent communication...
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Neighbourhood Customer Specialist
1 week ago
Oxford, United Kingdom Peabody Full timeAre you passionate about providing exceptional customer service and making a difference to our neighbourhoods? Would you like to be part of a dynamic and dedicated team, being instrumental in helping us achieve our goals? If so, we have an exciting opportunity for you! We are currently advertising for the above role. This position is a Permanent and...
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Communications Specialist
1 week ago
Oxford, United Kingdom HAYS Full timeJob DescriptionCommunications Specialist Hays are delighted to be working with our global client, one of the world’s most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their...
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Customer Experience Specialist
2 days ago
Oxford, United Kingdom Pearson Full time**Role: Customer Experience Specialist** **About Pearson** We are the world’s learning company with more than 22,500 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning...
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Customer Experience Specialist
4 days ago
Oxford, United Kingdom Pearson Full time**Role: Customer Experience Specialist** **About Pearson** We are the world’s learning company with more than 22,500 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale.We believe that wherever learning...
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Customer Experience Specialist
4 days ago
Oxford, United Kingdom Pearson Full timeAre you passionate about providing excellent customer service? Do you have a strong understanding of the customer journey? Are you proactive and adaptable? If so, then we are looking for you to join our team as a **Customer Experience Specialist** ! **About Pearson Clinical Assessment** Pearson's Clinical Assessment group offers internationally recognised...
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Oxford, United Kingdom Project People Full timeA leading marketing consultancy is seeking a Customer Communications Specialist to enhance retention and engagement metrics through compelling communications. You will lead creative campaigns to drive brand love and increase customer loyalty in a fast-paced environment. The ideal candidate has strong B2C marketing experience, excellent writing skills, and a...
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Customer Service Specialist
17 hours ago
Oxford, Oxfordshire, United Kingdom Deciphex Full timeWork EnvironmentYou must be available to work overtime and weekends on an ad hoc basis to meet the needs of the business.Regular travel to customer sites or potential sites (up to 25% of time), regularly on short notice.The ideal candidate will be based in the South of the UK.About this RoleThe Customer Service Specialist will be responsible for ensuring a...
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Specialist Customer Service Office
1 week ago
Oxford, United Kingdom Oxfordshire County Council Full timeAre you passionate about helping others and making a real impact in your community?We're looking for Specialist Customer Service Officers to join our dynamic Contact Centre team, the first point of contact for a wide range of essential services across Oxfordshire.At the heart of our Customer Experience Function is a commitment to empowering residents,...