Sales Order Processor

1 week ago Be among the first 25 applicants Altro is a leading British manufacturer and supplier of premium flooring and wall cladding systems for construction and transport. Family owned and run, we’ve been innovating for over 100 years with a clear purpose: to transform spaces and enhance people’s emotional and physical wellbeing. We care about you, each other, and what we do. This is a full time position (Monday to Friday, 37.5 hours per week) with the benefit of hybrid working after the initial training period. You must be able to commute to our offices 3 days a week in Letchworth Garden City, Hertfordshire. About The Role As the first point of contact, you'll play an important role providing excellent customer service to new and existing customers as well as accurately recording customer requirements. Handling sales enquiries by phone, or email, managing the entire sales order process, liaising with Manufacturing, Logistics, Technical and Finance on the progress of orders, from initial receipt through to confirmation of payment and dispatch. Managing complex and bespoke orders for specific export markets, reviewing contracts, terms & conditions and facilitating the preparation of shipping, banking documentation and related paperwork, including Letters of Credit and Certificates of Origin. Promoting point of sale activities, including new product launches, sales promotions and the sale of short rolls, accessories, obsolete or discontinued stock. Recording details of projects and market sectors on direct orders, providing good quality information for the Internal Sales Consultants – Project Coordinators. Managing UK & Export sales orders, from the point of order through to dispatch, responding to all enquiries accurately, timely and in a professional manner. Maximising sales opportunities from inbound calls and proactive outbound customer contact. Actively promoting the awareness and use of Altro products in Construction and Transit. Identifying, developing and key account managing customers in designated markets, in order to grow sales and profitability. Benefits Enhanced family friendly benefits. Including Maternity, Paternity and Shared Parental Leave. Holidays: We all need a break, and our holiday entitlement starts at 25 days plus bank holidays. You can buy additional days. Employee Benefits Hub: Offers exclusive discounts with retail partners. Learning and Development: In-house training and coaching, access to external courses. Pension: Defined contribution scheme with company match up to 6%. Life Assurance: Covered from day one, pays up to four times your annual salary. Occupational Health: Sick Pay and on-site health service. Employee Assistance Programme: 24‑hour helpline, confidential support. Volunteering: Company-paid day per year for healthcare related charity. Social Events: Company Christmas party and others. Retirement Planning: Advice and support for retirement transition. Eye Care: Free eye tests. Long Service: Awards for long tenure. Parking: Free car parking at all sites. Additional Benefits (depending on Your Role): Hybrid Working: Providing flexibility around both home and office. Car Allowance: For certain positions. Private Medical Scheme: Cover depends on job. Requirements Qualifications Good standard of education – GCSE/O Level English and Maths or equivalent. Proficient in Microsoft Office suite, CRM/ERP systems and Social Media applications. Languages desirable. Experience Working in a busy customer service/sales environment, with experience of Export markets, Letters of Credit & related documentation. Experience of working with Middle Eastern markets. Experience of handling inbound calls, building and maintaining relationships, gathering and accurately recording relevant information. Experience of making proactive outbound calls and initiating customer contact. Internal/external sales background essential. Used to working to targets, meeting and exceeding set KPI’s both individually and as a team. Experience of working in a flexible environment, where work tasks adapt to changing business requirements. Interpersonal Skills Excellent commercial awareness and business acumen, with an understanding of sales techniques to boost sales. Tenacious and self-motivated. Ability to handle objections and influence a diverse range of customers through excellent communication skills. Ability to prioritise workload, multi-task and use own initiative. Ability to adapt to continual change in the working environment. Team working attitude to foster a fun and hardworking environment. Present a professional image of self, the department and the Company at all times. Takes ownership of continuous personal development. Seniority level Entry level Employment type Full-time Job function Management and Manufacturing Industries Consumer Services Referrals increase your chances of interviewing at Altro Limited by 2x. Get notified about new Order Processor jobs in Letchworth, England, United Kingdom. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr