Receptionist - Axess Sexual Health

Main area Sexual Health Grade Band 2 Contract Permanent: Working across sites - The Arch, Knowsley and St Chads, Kirkby. Hours Full time - 37.5 hours per week (Working across sites - The Arch, Knowsley and St Chads, Kirkby.) Job ref 287-RMED-443-25 Employer Liverpool University Hospitals NHS Foundation Trust Employer type NHS Site Axess Sexual Health Knowsley Town Huyton Salary £24,465 per annum, pro rata Salary period Yearly Closing 08/12/2025 23:59 Receptionist - Axess Sexual Health Band 2 Job overview This post is open to employees of the five LAASP organisations. As part of your application, you will be asked to confirm that you are a current employee of The Clatterbridge Centre, Liverpool Heart and Chest Hospital, Liverpool University Hospitals, Liverpool Women’s Hospital or, The Walton Centre. We are looking to recruit a Receptionist to support the Axess Sexual Health service in Knowsley. The service currently works across 2 sites: The Arch, Knowsley St Chads Clinic, Kirkby Our ideal candidate will have experience of using Electronic Patient Record Systems, supporting basic patient triage and excellent customer service skills. The successful candidate will be working various shifts across the Knowsley and Kirkby sites. Clinics are open Monday – Friday with a combination of booked and walk‑in clinics. Please ensure to check the task list for full details of role prior to applying Main duties of the job Working on reception desks across Knowsley and Kirkby, taking calls on the telephone triage line, checking patients into the EPR System on the walk‑in and booked appointment clinics. In addition, the role includes: Supporting basic patient triage. Operating electronic patient record (EPR) systems. Customer service and communication duties at reception. Working various shift patterns to cover clinic opening times. Possibility to split the full time post into two part time positions can be discussed at interview. Working for our organisation Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital. We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients. UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West. Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award‑winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services. Detailed job description and main responsibilities Working on reception desks across Knowsley and Kirkby, taking calls on the telephone triage line, checking patients into the EPR System on the walk‑in and booked appointment clinics. Please see job description and refer to overview of job task list for further information. Person specification Qualifications GCSE/Equivalent Experience Experience of dealing with confidential matters Experience of working in a busy office Current employee of a LAASP organisation Proven knowledge of word processing, spreadsheet and email software Skills Effective communication and interpersonal skills Ability to work effectively within teams Ability to work in a confidential and sensitive manner Ability to plan, prioritise and schedule work Ability to use Word / Excel Other Ability to adapt and a flexible approach to change Knowledge Understanding of issues around confidentiality Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application. Posts advertised to ‘internal staff’ are open to employees of hospitals within University Hospitals of Liverpool Group and you should confirm your employment within your application form. Note: Under current Home Office Immigration Rules we are currently unable to offer right to work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria. Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview. We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role. Candidatesapplying for the role of Healthcare Assistant on the staff bank should note that due to the nature of the role, workers must be aged 18 or above when commencing in post. Applicants are therefore welcome from those aged over 18 or within 3 months’ of their 18 th birthday. The Trust is committed to promoting a healthy work‑life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working. The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under‑represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24. Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post. The amount of £23 (standard disclosure) or £43 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment. DBS applications submitted from 2nd December will be subject to the new DBS fee of £26.50 (standard) and £54.50 (Enhanced). From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years. Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa. This organisation has a zero‑tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults’ policy and comply with the Local Safeguarding Children and Adult Board procedures. Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation. All employees (and volunteers) are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action. As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence. If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on 0151 706 4666 at the earliest opportunity to ensure that measures can be put in place to enable your application for this post. Please note: new entrants to the NHS will commence on the first pay point of the relevant band. Employer certification / accreditation badges The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Application numbers This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment. Name Joanne Bartlett Job title Team Leader Email address joanne.bartlett@liverpoolft.nhs.uk Telephone number 0151 282 6288 Additional information Available for calls Monday‑Thursday 8.30am‑4.00pm #J-18808-Ljbffr