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Reporting to Customer Service and Fleet Manager The company Brigade is a trusted, multi‑award‑winning global market leader developing innovative vehicle safety systems, for commercial vehicles and mobile machinery. Our cutting‑edge solutions prevent collisions and save lives. Our company culture is defined by ACTION, and these values are at its core. We are Aspirational, We are Customer Centric, We are One Team, We Innovate, We Own It, Now. These values serve as guiding principles that shape the culture and behaviour of the organisation. These values encompass integrity, innovation, teamwork, customer focus and a commitment to excellence. Purpose of Role To provide telephone and systems support to the Customer Service team, UK Fleet team and the Field Sales team. This will involve developing relationships with the team and customers across the board. Outbound calling following up and closing warm leads will form an integral part of the role supporting the field sales team. Key Responsibilities Be the first point of contact for customers calling into Brigade UK. This will include a mixture of Body Builders, distributors, Brigade Service Partners, and end users. Possess an exceptional telephone manner and efficient administrative support to the customer. The ability to deal professionally, empathetically, and efficiently with quotes, orders and customer returns. The ability to identify and execute upselling opportunities as well as following up on warm leads (Quotes). Maintain core system (BC and CRM) and other systems to ensure records are in order and are kept up to date. Key Tasks Answering incoming call traffic efficiently and effectively to remove pressure from your colleagues. Accurate processing of quotes, orders, returns and invoicing as required. Make outbound calls to customers with outstanding quotes to help close the sale. The position provides the candidate with a 5‑year career progression plan. This would normally channel through the customer service and fleet team unless a suitable position was identified and accepted elsewhere in the business. Person Specification 2 years’ experience in a call centre environment answering incoming traffic and making outgoing calls. 2 years’ experience in an outbound sales environment. Knowledge of CRM systems and processes. Strong verbal and written communication skills for effective interaction. Strong organisational and multitasking abilities to manage multiple priorities effectively. Attention to detail in planning, execution, and follow‑through. Proven track record of achieving and exceeding goals and objectives. Proactive, enthusiastic, and driven. Flexibility to work beyond normal business hours when required. #J-18808-Ljbffr
