Personal Injury Litigation Team Leader

About us DLG is evolving. Across every facet of our business our teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you’re already part of the team or thinking about joining us you’ll be working in a place where empathy meets expertise. Within our own dedicated law firm our diversely experienced team support and guide customers through life’s toughest moments. It’s a fast‑paced and collaborative working environment but our comprehensive training and tools will help ensure you’re ready for the challenge. You can find more details about DLG Legal Services on our website. We have an exciting opportunity for a qualified solicitor to join our Personal Injury and Motor Litigation team as a Team Leader on a full‑time and permanent basis. This position can be based from either central Bromley or Leeds offices. The role Reporting to Head of Operational Performance & Strategy you will lead and inspire the Personal Injury and Motor Litigation Department comprising of solicitors, legal executives and paralegals in the delivery of effective outcomes for all non‑portal personal injury and motor‑related litigation for the business. You will manage the department to ensure an efficient, profitable and effective operation providing exemplary customer service to the clients of the business. What you will be doing Accountable for continuously driving performance in the team by setting and delivering on appropriate operational and financial targets and monitoring progress towards those targets. Ensure the team meet KPI and audit targets. Manage resources across the teams to ensure optimum workloads for all staff and to meet budgetary requirements. Manage process adherence and process improvement. To support the development of the department best practice and the client experience through continuous improvement initiatives. Provide leadership and direction regarding personal injury claims handling strategy. Drive efficiencies and ensure costs are suitably controlled. Ensure the provision of expert ethical and pragmatic advice and support to clients. Ensure that client satisfaction and complaints are monitored and tracked on a regular basis and is utilised to drive improvements. Ensure that the client experience is central to team activity supporting fair and effective decision‑making. Ensure the team meets the requirements of DLG Legal Services risk framework and the wider Direct Line Group risk framework. Work with the COFA and COLP to ensure the business operates in line with all legal and regulatory expectations. Drive a high performance positive culture and behaviours in line with company values. Set the example by modelling positive behaviours, continuous improvement principles and effective problem‑solving. To build and maintain relationships within the department and in working with other individuals and departments across the business as well as maintaining a good working relationship with the wider Direct Line Group suppliers and other external organisations. Ensure individuals in the team are motivated and appropriately trained working with the Professional Development Manager to address any knowledge / training requirements. Develop self in order to maximise personal contribution to the role and to the wider business. Who we are looking for Qualified solicitor Experience of handling personal injury claims Experience of managing a team of technical specialist A good understanding of relevant law and legal processes Working Hours : 35 hours Monday‑Friday Home Working : 3 days from home / 2 days from Bromley or Leeds office Contract : Permanent Benefits We recognise we wouldn’t be where we are today without our colleagues that’s why we offer excellent benefits designed to suit your lifestyle : 9% employer‑contributed pension Up to 10% Annual performance‑based bonus 50% off home motor and pet insurance plus free Green Flag breakdown cover Additional optional Health and Dental insurance EV car scheme allows all colleagues to lease a brand new electric or plug‑in hybrid car in a tax‑efficient way. Generous holidays Buy‑as‑you‑earn share scheme Employee discounts and cashback Plus many more Ways of Working : Our hybrid model offers a best of both worlds approach. When you’ll be in the office depends on your role and team but colleagues spend at least 2 days a week in the office. We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best whatever that looks like and offering real choice flexibility and a greater work‑life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live. Be yourself Direct Line Group is an equal opportunity employer and we think diversity of background and thinking is a big strength in our people. We’re delighted to feature as one of the UK’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work where everyone can be themselves and succeed in their careers. We know you’re more than a CV and the things that make you you are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process please speak to the recruitment team who will be happy to support you. Employment Type: Full‑Time #J-18808-Ljbffr