Out Patient Clinic Co-ordinator | Manchester University NHS Foundation Trust
1 week ago
We are looking for a dynamic individual to join our Out Patient Coordinators Team based at University Dental Hospital within Manchester University NHS Foundation Trust. Duties will include facilitating appointment bookings for patients as well as covering the out patient phone lines and clinic reception as required. You should have good IT skills, be an excellent communicator and be able to prioritise your own workload. You should also enjoy working with people to provide a first class service. You will ideally have administration experience, good communication and organisational skills. You must be able to use your own initiative, be flexible and work independently. In return personal development will be encouraged through in house training and yearly appraisals. Responsibilities Responsible for the preparation, co‑ordination and cancellation of clinics, including ensuring the booking, cancelling (and re‑booking) of new and follow‑up appointments, arranging appropriate tests (as required), locating and retrieving medical records, etc. Undertake validation of out‑patient clinics. Provide a telephone service, answering and recording incoming calls, relaying queries and messages as necessary, whilst liaising with other departments. Oversee the provision of a customer‑centric reception service, communicating effectively with staff and patients, dealing with enquiries and/or complaints both in person and on the telephone. Assist in the induction training of new staff members and the day‑to‑day supervision of staff in general. Contribute to best practice and assist in developing working practice in the team to deliver efficient and effective services, ensuring Trust priorities including 18 week pathway. Prioritise and distribute work as a result of receiving mail as appropriate. Contribute to the maintenance of appropriate stock and non‑stock items. Responsible for creating and maintaining patient records within the clinical area and ensuring their appropriate availability. Collate, file and photocopy documents including letters, investigation results, blood reports, etc. Locate and request any missing notes from appropriate locations, liaising with departments as required. Qualifications Good IT skills. Excellent communication and organisational skills. Administration experience. Ability to use own initiative. Flexible and able to work independently. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below. This advert closes on Tuesday 16 Dec 2025. #J-18808-Ljbffr
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Out Patient Clinic Co-ordinator
2 weeks ago
Manchester, United Kingdom Manchester University NHS Foundation Trust Full timeWe are looking for a dynamic individual to join our Out Patient Coordinators Team based at University Dental Hospital within Manchester University NHS Foundation Trust. Duties will include facilitating appointment bookings for patients as well as covering the out patient phone lines and clinic reception as required. You should have good IT skills, be an...
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Out Patient Clinic Co-ordinator
1 week ago
Manchester, United Kingdom NHS Full timeOut Patient Clinic Co-ordinator The closing date is 16 December 2025 We are looking for a dynamic individual to join our Out Patient Coordinators Team based at University Dental Hospital within Manchester University NHS Foundation Trust. Duties will include facilitating appointment bookings for patients as well as covering the out patient phone lines and...
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