Aftersales Executive

1 week ago


Bournemouth, United Kingdom Protect Line Full time

Mission as an Aftersales Executive Jump into meaningful conversations with existing customers who have recently purchased a policy, ensuring it suits their needs. Delving deep with thoughtful questions you will uncover their unique needs and explore alternatives that better meet their expectations. This role beautifully blends structured scripts with the freedom to personalise each interaction, ensuring every conversation is as unique as the customer. With a focus on reading, active listening, and attention to detail, you’ll truly understand each customer’s needs and offer the perfect solution. While engaging with existing customers, you may not always receive an immediate ‘yes.’ In this role, you’ll need to excel in conversational skills and effectively address objections, turning every ‘no’ into a ‘tell me more.’ Training and Development No Experience? No Worries We offer an award‑winning training programme that transforms beginners into sales professionals. With your dedication and our support, success is within reach. Our Values Care, Collaborate, Dare, and Deliver aren’t just words on a wall—they guide our actions, define how we interact with each other, and shape the way we serve our customers. Benefits Competitive Salary: Start with a £30,000 base, plus uncapped commission, with a realistic OTE of £45,000. Core 100 Club: Celebrate as a top performer with exclusive nights out and access to the luxurious Core 100 Lounge. Career Growth: Our platinum pathway offers clear steps for career advancement, increasing your salary and adding perks like car allowances, wellbeing allowances and more holiday time. Enhanced Family Leave: Generous maternity, paternity, adoption and surrogacy packages offer substantial support during those important life changes. Flexible Time Off: Holiday entitlement increases with length of service, and you can purchase additional leave or convert unused days into extra pay. Paid leave is also available for appointments, emergencies and other life events. Celebrate Life: Enjoy extra paid days off for birthdays, weddings, new home purchases and your child’s first birthday. Paid Charity Work: One paid day off a year to engage in meaningful charity work through our ‘Day to Make a Difference’ initiative. Epic Company Events: Our Summer and Christmas parties are legendary—get ready to join the fun Sabbatical Opportunities: After 15 years of service, enjoy 4 weeks of paid leave to explore, learn or recharge. Refer & Earn: Bring a friend onboard and pocket £1,500 for each successful hire. Perks Galore: From eye care vouchers to retailer discounts, enjoy a variety of benefits. Secure Your Future: Benefit from our pension scheme, death in service benefits and more. Responsibilities Engage with existing customers post‑purchase to assess policy fit. Ask thoughtful questions to uncover unique needs. Explore and propose alternative solutions that better meet expectations. Personalise interactions while following structured scripts. Apply active listening and attention to detail to understand and address customer concerns. Handle objections confidently and convert ‘no’ responses into further discussion. Qualifications No prior experience required; a passion for engaging with customers and a willingness to learn is essential. Employment Details Seniority Level: Entry level Employment type: Full‑time Job Function: Insurance / Sales Location: Bournemouth, England, United Kingdom #J-18808-Ljbffr


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