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Service Delivery Manager
2 weeks ago
Tricel Weston‑Super‑Mare, England, United Kingdom Brief Description The Service Delivery Manager is to lead and oversee the planning, coordination and execution of logistics and installation schedules for our water and environmental divisions; developing and managing their team to ensure efficient deliveries and installations that meet customer demands and optimise resources. This role includes end‑to‑end responsibility for delivery and crew deployment with a view to delivering exceptional customer service; acting as an escalation point for any customer complaints. This key role requires managing a team of office‑based staff and field‑based site crews, ensuring all work is completed efficiently, to a high standard and ensuring compliance with health and safety standards. The role also includes implementing new software tools to streamline processes, improve scheduling workflows and to generate performance data for analysis to improve efficiencies. The ideal candidate is a proactive leader with strong people management capabilities and analytical acumen. Responsibilities Lead, develop and oversee performance of your teams, including but not limited to scheduling, logistics and field‑based site crew teams. Address issues and support continuous improvement through training, coaching and performance reviews. Identify, evaluate and implement new installation scheduling/field service management software to enhance planning accuracy and visibility. Act as the escalation point for complex or sensitive customer queries. Collaborate with sales, operations, and senior management to improve the overall customer journey. Oversee the preparing, actioning and monitoring of daily shipping manifests and documentation. Oversee the scheduling and execution of all installations and remedial work, ensuring maximum efficiency and customer satisfaction. Monitor workloads and ensure efficient resource allocation across regions and teams. Analyse data to track KPI’s such as job completion rates, abortive visit rates, scheduling/crew efficiency and remedial work volume. Use insights to drive initiatives that reduce inefficiencies and improve customer satisfaction. Ensure crews are fully trained, appropriately allocated and supported to safely meet daily operational needs. Foster a high‑performance culture focussed on accountability, collaboration and continuous improvement. Work closely with internal departments including Production, Sales, Quality, HR and Health and Safety. Collaborate with HSE team to conduct risk assessments, incident investigations and toolbox talks where necessary. Any other duties to support the needs of the business. Candidate Profile Proven experience in scheduling, logistics or operations management (ideally in construction, utilities or field services). Strong leadership and team management experience across both office and site environments. Strong understanding of logistics coordination, scheduling systems, workforce planning and field service operations. Experience in implementing scheduling/field service management software. Excellent analytical and problem solving skills with the ability to translate data into actionable insights and performance improvements. Outstanding communication and interpersonal skills. Highly organised with attention to detail and the ability to manage multiple priorities. Experience in water or utilities related industries would be highly advantageous. Demonstrated commitment to health and safety standards, with knowledge and experience of health and safety regulations related to field work. Familiarity with lean or continuous improvement methodologies. What do we offer? Monday – Thursday 8:30am – 5pm, Friday 8:30am – 4pm. 32 days holiday (including 8 days bank holidays). 5% Employer Pension Contribution. Christmas Shutdown. Excellent development and growth opportunities. A supportive and collaborative culture. A fun and dynamic work environment. Team oriented atmosphere. Good work, life balance. Opportunity to work across countries and cultures. Employee Assistance Programme to provide wellbeing support. Health and Wellbeing initiatives. Mental Health First Aiders on site. Cycle to Work Scheme. Company Events. Employee Recognition Scheme – Quarterly Awards. About Tricel Weston Tricel Weston is an established manufacturer of Glass Reinforced Plastic (GRP) products with over 60 years’ experience and industry knowledge. The company is a market‑leading supplier of GRP water storage tanks, housing and bio‑filters in the UK. Acquired by Tricel in 1999, the subsidiary has since operated to supply a comprehensive range of industry‑leading products to some of the most significant projects both domestically and internationally. With an industry specialisation in sectional water tanks and one‑piece tanks, the company offers water storage solutions in standard offerings as well as custom design. Sectional tank solutions are available ranging in capacity from 1,000 to 1,500,000 litres, while one‑piece tanks are available from 30 to 9,000 litres in size. Tricel Weston also offers total project management when required, as well as the option to provide clients with full training on tank installation processes. With an established reputation for being one of the largest exporters of GRP water storage tanks from the United Kingdom, Tricel Weston supplies a range of industry‑leading customers throughout Europe, Africa and the Middle East. Tricel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr
