Datix Administrator

The post holder will provide a professional, competent administrative service to the Patient Safety Team. The post holder will provide timely and professional administrative support for the Datix Risk Management System which will include updating and maintenance of the Datix system, data management, organising meetings and to be a point of contact for the Trust in regard to the Datix system. Main duties of the job 1. To deal with all written and verbal (face to face, electronic or phone) enquiries effectively and responsively, deciding upon and initiating appropriate follow up action required promptly or referral. 2. Provide first line support to all Datix Users within the Trust in relation to any problems that may arise, where possible actioning these. 3. Responsible for supporting the Patient Safety Team with the organisation and scheduling of staff training, awareness sessions, and PSIRF Response meetings. 4. Ensure that users have the right permissions in respect of the Datix modules they are required to access, whilst maintaining adequate security and confidentially. 5. To ensure accuracy and completeness of data fields in Datix to ensure full and accurate records. 6. Support the Datix Business Analyst in the maintenance of the Datix system such as merging duplicate contacts to ensure efficiency and integrity of data held within the system. 7. Undertake routine system maintenance as directed by the Datix Business Analyst. 8. To provide access to Datix after a user's initial training and give ongoing support where necessary. 9. Daily review of the Datix inbox and to action or elevate. 10. The post holder must maintain high levels of confidentiality over the matters they are dealing with and correspondence they will be privy too. About us At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace. As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work‑life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no‑one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise. As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information – inclusive practice people promise. Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values. Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk) Job responsibilities Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake. Person Specification Qualifications & Education Maths and English GCSE or equivalent standard Knowledge and Training Knowledge and understanding of data protection and confidentiality Good general computer literacy i.e Microsoft office including word, excel, outlook, etc Experience Evidence of relevant related administrative experience Experience with hospital systems: Sunrise EPR, Oasis PAS Experience with risk management systems Healthcare related experience Communication & Relationship Skills Excellent communication skills including telephone manner Able to work at a fast pace and under pressure whilst remaining calm Ability to deal confidently with staff at all levels of an organisation Excellent interpersonal skills Analytical & Judgement Skills Ability to make decisions Good organisational skills Understanding of personal accountability and the need to recognise limitations Awareness of confidentiality Planning & Organisational Skills Commitment to continuous improvement activities Positive attitude toward change Commitment to staff development Good time management skills with ability to manage competing pressures and prioritise workload effectively Physical Skills Resilience and ability to get the job done Equality, Diversity, Inclusion and Trust Values Able to provide safe, caring, and effective services Values and behaviours that reflect the Trust values of Care, Respect and Responsibility Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong and their contribution is valued Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. #J-18808-Ljbffr