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Operations Manager
2 weeks ago
Job SummaryWe are a national award‑winning practice with high standards and 9 GPs. This role is ideal for an experienced Assistant/Deputy Manager or Practice Manager who wants to progress in a well‑led, supported, innovative environment.ResponsibilitiesEnsure the practice complies with CQC regulations and implements quality assurance measures.Oversee daily operations to ensure efficient workflow and patient satisfaction, manage patient flow and service delivery across all sites.Ensure all maintenance checks are fulfilled and reported, manage premises, H&S risk assessments and mandatory training.Manage the administration team: recruitment, training, appraisals, staff development and performance standards.Handle patient complaints and queries, maintain high standards of customer care and a professional image.Support the Practice Group Manager in her role and act in her absence.Accountable for the day‑to‑day management of all staff and team leaders.Support the IT lead with administration of the Clinical System and other software.First point of contact for premises issues and costing works.Work with the board to produce performance and quality standards within the practice.Provide weekly dashboards on staffing, appointment use, DNA and complaints.Participate in policy updates, inspection processes and CQC audits.Assist in investigating complaints within two working days and support the GDP.Maintain accurate records of staff leave, payroll data and training logs.Organise staff rotas and provide at least one month notice for overtime or change requirements.Support IT matters, including Smart Card system administration and staff training.Ensure premises upkeep, risk assessments, annual inspections, calibration checks and petty cash maintenance.Monitor performance and quality indicators for chronic disease management.Operate as practice Fire Officer, organising monthly fire drills.QualificationsPrevious experience in GP Practice Management or Senior Reception/Administrative role (minimum 10 years).Clear knowledge of front‑line staff management, holiday/sickness management, QOF, complaints management and staff rotas.Leadership and/or Management qualification.Strong IT skills (generic) and relevant health‑safety experience.Knowledge of SystmOne, bookkeeping, PPA claims.Ability to motivate teams, enhance morale and maintain a positive working environment.Good sickness record (max 3 events in last 24 months).Person SpecificationEssential – GP Practice Management experience, banded as above.Desirable – leadership/management qualification, IT proficiency, health‑safety experience, bookkeeping knowledge, team‑building skills.Employment DetailsContract: PermanentWorking pattern: Full‑timePay: £35,000 – £40,000 a yearLocation: Spa Pool Road, Askern, Doncaster, DN6 0HZReferenceA1885‑25‑0037Legal NoticeThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires Disclosure and Barring Service checks. The employer is a UK employer.EmployerAMP Group PracticeSpa Pool Road, Askern, Doncaster, DN6 0HZWebsite: https://www.askernmedicalpractice.co.uk #J-18808-Ljbffr
