Receptionist

7 days ago

Southampton, United Kingdom Bupa Dental Care UK Full time

Receptionist – Bupa Dental Care Dental Confidence, SouthamptonHours: Thursday and Friday 8:00 am – 5:30 pmBe the friendly face that makes every patient feel at ease from the moment they arrive. At Bupa Dental Care, receptionists are the first point of contact, welcoming patients warmly, supporting them throughout their visit, and ensuring everything runs smoothly behind the scenes.What You’ll Be DoingWarmly greet patients in person and over the phone, answering queries and creating a relaxed, welcoming environment.Manage diaries and appointments – booking, cancelling and rescheduling to keep the practice running efficiently.Explain processes and treatment options, support payment transactions and help patients understand their private or NHS options.Maintain accurate, up‑to‑date patient records, manage confidential information and keep the reception area professional.Handle concerns and complaints professionally, always aiming for a positive outcome.Support clinicians with smooth handovers and the patient journey from reception to treatment, and assist the Practice Manager with administrative duties.What We’re Looking ForPrevious experience in a customer‑focused role.Excellent communication skills, both face‑to‑face and telephone.Confidence using IT systems to manage bookings and records.A proactive, flexible approach – ready to help the team where needed.Professionalism, empathy and a genuine passion for delivering excellent service.Confidence promoting and upselling Bupa Dental Care products and services, including plan options, finance and insurance claims.Benefits Of Working With UsCompetitive pay with opportunities to increase through training and development.Healthcare and wellbeing support – quick access to remote GP, physiotherapy and mental health services, plus an annual allowance for Bupa products.Financial and lifestyle benefits – retail discounts, gym and digital fitness discounts, and a flexible pay‑before‑payday service.Career pathways and progression with ongoing training and support.Additional health perks – Cycle to Work, flu vaccine, free eye tests and a menopause plan.Why join us?At Bupa Dental Care you’ll be part of a supportive, welcoming team where you can make a real difference to patients every single day. We give you the tools and training you need to succeed, plus opportunities to grow your career in a business that puts people first.We encourage all of our people to “Be you at Bupa” – we champion diversity and ensure you are represented in our communities and customer base. Bupa is a Level 2 Disability Confident Employer and will offer an interview/assessment to disabled applicants who meet the minimum criteria. We are committed to fairness and reasonable adjustments throughout the recruitment process. Bupa Dental Care is an equal‑opportunities employer. #J-18808-Ljbffr

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