Service Desk Analyst

Overview This is a great opportunity to be part of a growing and striving NHS Service Desk team who operates a 24/7 service. You will cover 3 different shift patterns within this role (Day, Twilight and Night). The post will be based at Seaton Delaval but may be required to work at other sites within the Trust. Salary £24,071 - £25,674 per annum plus £2,000 per year R & R payment (this additional payment is reviewed yearly). Responsibilities Provide first‑line technical IT support to corporate users at all levels, including remote installation of software and investigation and triage of technical issues. Demonstrate a professional and helpful approach with excellent telephone and communication skills; liaise with second and third line service delivery teams and third‑party suppliers to escalated issues. Classify, investigate, diagnose and resolve basic Service Desk support calls in a timely manner and in line with Trust standards and service levels. Assign incidents to the relevant teams when they cannot be resolved. Manage and maintain an asset database and documentation appropriate to the role. Work within the Trust IM & T Security Policy at all times and ensure all systems supported comply with this. Undergo staff training and development as required and attend all team and departmental meetings. Update systems to track the lifetime of IT assets within the Trust. Order, install, and configure new IT equipment. Participate in the on‑call rota. Demonstrate our core values and behaviours. Requirements / Eligibility Applicants who are members of the Armed Forces, and those who have a disability that requires support in the workplace (two ticks pledge) and who meet the essential criteria will be interviewed under the Trust's interview guarantee scheme. Applicants who meet the Fit and Proper Person Requirements (FPPR) will be required to undergo additional pre‑employment checks in line with CQC and NHS England statutory guidance. Visa Sponsorship Northumbria Healthcare NHS Foundation Trust proudly holds a sponsor licence. To provide sponsorship you and the role you are applying for must meet UKVI eligibility requirements. Skilled Worker visa: Overview – GOV.UK. Please note that all successful applicants are required to pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay. EEO Statement We recognise the positive value of diversity and inclusion and are committed to a workforce that is diverse, equal and inclusive. We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates as BAME people are currently under‑represented in our workforce as well as other under‑represented groups such as LGBT+ and disabled candidates. We are proud to be a Disability Confident Employer, a Stonewall Diversity Champion, hold a Gold award from the Defence Recognition Scheme, support Apprenticeships, Age Positive and are a mindful employer. Contact Applicants requiring reasonable adjustments to attend an interview should contact the HR Recruitment Team on 0191 203 1415 option 2. Benefits Extensive staff health and well‑being programme including access to our specialist Wellbeing Hub Support and connection through a variety of Staff Network groups A range of flexible working opportunities Generous annual leave and pension scheme Access to lease car and home electronics scheme (qualifying criteria applies) Opportunities to improve your professional development through our vast training programmes Access to savings scheme via salary sacrifice with Northumberland Community Bank #J-18808-Ljbffr