Customer Service Assistant

6 days ago

Milton Keynes, United Kingdom Tenpin Ltd Full time

We love to entertain It's in our DNA...We also have fully licensed bars ... and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach youThe Role As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and children's parties, delivering food to the lanes, keeping the centre clean and tidy. You'll be involved in a range of departments, from hosting children's parties and overseeing the Laser Arena to managing Escape Room experiences and running karaoke rooms. Each day will offer something different, ensuring the fun never stops You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.Key responsibilitiesBooking customers at receptionActing as point of contact for customer questionsIdentifying sales opportunitiesHosting individual and children's partiesDelivering food to lanesKeeping the centre clean and tidyOperating across departments: Laser Arena, Escape Rooms, Karaoke roomsQualificationsFull of determination, enthusiasm, and able to work in a fast‑paced environmentNo‑thing‑is‑too‑much‑trouble attitudeAbility to provide high level of customer service and strong communication skillsFully flexible around working pattern (evening and weekends required)Approachable and helpfulOrganised, able to multi‑task and attention to detailStrong team playerCareer DevelopmentTenpin provides career development opportunities with many managers starting as team members and progressing into management or senior roles.BenefitsTenpin Treats – Retailer discounts and Best DoctorsFree Bowling for family and friendsFree FoodEnhanced Maternity, Paternity, Adoption leaveMedicash Health Care Cash Back SchemeEmployee Assistance ProgrammeFree counsellingLife assurance – 2 × annual salaryLong Service AwardsRecommend a Friend SchemeOn the Spot RewardsTenpin Ltd (part of Ten Entertainment Group Plc) is one of the UK's largest bowling operators with 40 entertainment centres across the UK.Tenpin has been recognised as a "Best Workplace" by Great Places to Work and holds Investors in People accreditation Gold standard. #J-18808-Ljbffr

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