Senior Client Delivery Manager

2 weeks ago

City Of London, United Kingdom SAP Full time

OverviewSenior Client Delivery Manager - ECS EMEA NORTH. SAP Enterprise Cloud Services (ECS) organization provides cloud hosted infrastructure, technical and application managed services to SAP private cloud customers. The Client Delivery Manager is the main customer-facing representative of SAP ECS, ensuring full delivery accountability of the engagement and customer satisfaction throughout the customer lifecycle.What You’ll BuildOwn and grow the client engagement for SAP Enterprise Cloud Services and act as the voice of the client within SAP.Accountable for the entire SAP ECS engagement; lead the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations.Set up proactive service plan and conduct regular service review meetings with clients (operational and strategic topics).Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests and other customer requirements).Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders.Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives.Support commercial change request management in the client lifecycle; perform contract compliance and risk management (project and business risks).Support the positioning of additional ECS offerings and assist with contract renewal in alignment with SAP sales and presales teams.Share knowledge across the CDM community.What You BringFluency in English is mandatory.5–7 years of professional experience in managing client engagements, e.g., in Service Delivery Management, Consulting, or Pre-Sales settings.Strong customer orientation with a focus on relationship management, expectation management, and de-escalation.Good understanding of SAP Basis, system migration and/or functional SAP application knowledge.Good understanding of technical infrastructure and virtualized system landscapes.Knowledge of IT trends, their impact on business strategies, and SAP’s strategy and service portfolio.Ability to work effectively as a virtual member of a dynamic, dispersed, remote team.SAP Basis, IT Service Management, Project Management, Cloud and IT infrastructure certifications are beneficial.Where You BelongECS is a global organization with regional CDM teams located across 6 regions. We value internal knowledge sharing, collaboration, and continuous improvement to make the ECS organization better every day.We are committed to inclusion and equal opportunity in employment and provide accessibility accommodations to applicants with disabilities. If accommodation is needed, please contact Recruiting Operations Team: Careers@sap.com.NotesRequisition ID: 435827 | Work Area: Information Technology | Travel: 0–10% | Employment Type: Regular Full Time #J-18808-Ljbffr

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