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UX Content Design Manager

2 weeks ago

London, Greater London, United Kingdom Instapro Full time

As a UX Content Design Manager at the Instapro Group, you will truly understand our customers on both sides of our digital marketplace to create solutions that meet their various needs and exceed their expectations - all while delivering on the company's mission and strategy. You will shape how our customers interact with our company and product both now and in the future.

In this role, you will define our content strategy across the user journey and grow the content design discipline within the company. You will provide content design leadership and direction for multiple product and customer service teams working across responsive web, app and our UX systems.

Your role includes the following:

  • Manage, coach and develop a team of talented UX Content Designers
  • Write and design useful, meaningful and consistent content for our end-to-end product as well as other touch points. This includes product interface language, navigational nomenclature, emails, notifications, terminology glossaries, taxonomies, etc.
  • Test and measure your content to ensure it's impactful and optimised
  • Use data from a variety of sources to make evidence-based decisions, weigh the impact and tradeoffs of those decisions and seek input where needed to drive alignment
  • Help shape the company Tone of Voice and build, maintain and evolve content guidelines to create a cohesive language system
  • Oversee the localisation and translation strategy, processes and tooling to ensure our product copy is effective with customers in multiple markets
  • Perform regular analysis and review of existing content to ensure quality

Minimum Requirements:

  • 8+ years of experience as a UX Content Designer, User Experience Writer or in a similar role - writing and structuring copy for digital products
  • 2+ years experience managing content design professionals
  • Native level fluency in English, both written and verbal
  • Written fluency in Dutch, German or French is a plus
  • Able to easily move between defining the bigger picture of content strategy, information architecture and storytelling and getting deep into the microcopy details and systematic thinking
  • Proficient in UX tooling such as Figma and copy translation software
  • Experienced in creating copy that is inclusive, accessible and resonates with a diverse audience
  • Skilled at managing several projects simultaneously
  • Creative, open to learning new things and embracing diverse ideas
Why you'll enjoy working at the Instapro Group

You can make an Impact. Joining Instapro Group is an opportunity to help crack the code in one of the last big industries to become digital-first. We're leaders in our markets, yet small enough for everyone to make a real difference.

We care. We don't believe in one size fits all. Whether it's flexibility in your working hours, your location, or opportunities to advance and grow, you'll find a supportive and open culture designed to help our team members thrive.

These are the benefits you'll enjoy:

  • Highly competitive salary package
  • Hybrid work environment
  • Hybrid allowance/benefit
  • Temporary work from abroad policy
  • Mental health support
  • Regular team and social events
  • Further benefits depending on location

These are the values that guide everything we do:

  • We put integrity first. We are authentic, transparent and respectful.
  • We are all stewards. We are stewards of the company on behalf of all stakeholders.
  • We follow the evidence. We are objective, evidence-based and pragmatic in our decision-making.
  • We never stop learning. We are open-minded and curious.
  • We win together. We collaborate and earn trust with our colleagues.
  • We are inclusive. We are committed to building a diverse and inclusive company.

Read our values in full here.

Interested in applying? Submit your application below and we will get back to you.

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