Schools Support Analyst

Location: HybridDivision: MIS SupportReports to: MIS ManagerAre you ready to drive digital transformation and innovation within a dynamic organisation focused on delivering exceptional public services?Do you have a passion for helping clients harness the power of technology to solve complex challenges and improve experiences?Do you want to have the opportunity to develop and implement schools’ administrative software, providing technical and management information support to schools, ensuring effective implementation and continuing operation of management information systems?If so, we would love to hear from youABOUT USAgilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves as a trusted partner for governments, local authorities, and organisations nationwide. Our mission is to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data.OUR VALUESPartnership: we become one team and family with organisations, helping them to navigate change and stay agile.Integrity: our people really care, going beyond the brief to make change happen for organisations and citizens.Innovation: we bring together the right technologies and services to design solutions that work.Passion: we are passionate about - and dedicated to - public services and improving people’s lives.THE ROLEThe Schools Support Analyst is a vital role within Agilisys and this role will promote the effective use of MIS within schools and provide day to day comprehensive support.Key ResponsibilitiesProvide telephone, remote and onsite support across the entire range of supported MIS software modulesComplete relevant documentation and service desk calls in accordance with the MIS SLA which is in placeBe responsible for the support of the MIS SystemsUpgrade and installation of ESS software, including implementing and co-ordinating new systems as necessaryMaintain a high level of expertise with MIS products both those that are currently in widespread use and others that may become significant for the work of schoolsCreate or develop training and support materials for supported MIS software and ensure that these are kept up-to-date and regularly reviewedHelp deliver training courses in a range of software modules to a high standard monitored by course evaluation questionnairesPromote the effective use of MIS to raise standards in schools and make recommendations for improvementSupport the team with delivering training courses / webinarsOpportunityThis role is an excellent platform for experienced professionals to take their career to the next level. As a Schools Support Analyst, you will have the opportunity to work in a challenging and rewarding role, providing comprehensive support to schools and enabling them to maximise the use of ICT systems.ABOUT YOUThe ideal candidate will have a track-record in delivering results while embracing change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role.The Ideal CandidateA minimum of 3 years experience working with MIS (Sims, FMS and Arbor) solutions in a school or support teamExperience of delivering training coursesGood understanding of MIS and IT support issuesGood knowledge of Microsoft OfficeExperience of providing support, advice and training in the use of MIS systemsKnowledge of schools procedures, working practices and statutory requirementsRelevant experience in the education sector preferredAbility to communicate clearly both in writing and orally to different audiencesAbility to prepare and run effective training coursesAbility to work on own initiative and a part of a teamAbility to work flexibly and respond to changing solutionsAbility to identify problems and implement solutionsAbility to respond to the changing needs and priorities within the education environmentAbility to write clear concise instructions/training manualsWHAT WE CAN OFFER YOUThis role will offer exposure to the right mix of challenges, within a culture that promotes continuous learning and development.Benefits includeEnhanced Pension SchemeHealth InsuranceLife AssuranceAccess to exclusive discounts and offers through the company’s “Perks at Work” scheme25 days annual leave (with the option to buy more)We have a rigorous recruitment process, which we use for all our roles to ensure we attract the very best talent. Individuals seeking employment at Agilisys must note that we see diversity as something that creates a better workplace and delivers better outcomes. As such, we are keen to maximise the diversity of our workforce and actively encourage applications from all. #J-18808-Ljbffr