Client Manager

Select how often (in days) to receive an alert:With more than 150 years of industry-leading experience, the businesses of SGS & Co and SGK are uniting to form SGX—a powerful force in innovative packaging production. Building on the legacy of trusted service since 1947 and 1953, SGX will deliver the full suite of packaging graphics, plate and cylinder production, and metal deco services to brand owners, retailers, and printers—all with a focus on reducing complexity, delivering flawless in-market execution, and leveraging global reach to drive consistency and impact at scale.POSITION SUMMARYWe are looking for a Launch Deliver Manager to be the key contact to all Britvic stakeholders in the graphics packaging process.The LDM is the go to person on the brand for executing graphics projects and provides “feet on the ground” for all SGK tasks. The LDM demonstrates the highest level of ability and skill in all account Management and Project Management capacities and partners with other key stakeholders to ensure the clients stakeholders to ensure the clients expectations are satisfied or exceeded.Preferably you would be from the FMCG market or print/packaging industry with change management and process development experience.JOB RESPONSIBILITIESFull accountability for the packaging project timeline from the point of Design Briefing to Agency to Britvic production at the FactoryHost relevant milestone meetings within the design to print process that will cover the below areas:Kick off meetings establishing scope & required milestonesDesign review Meetings with the AgencyArtwork kick off meetings ensuring all information is confirmed/actionedWeekly project call/Brand surgeries to ensure that project & budget remains on trackLead and facilitate Post implementation reviews providing project data highlighting areas of concern or demonstrating learnings for the futureWork in partnership with key stakeholders in Marketing, Procurement, Design, Technical, Regulatory and Print Partners to create and agree the critical path timelineFacilitate open and regular communication between key stakeholders to ensure clear understanding of project objectivesEstablish the budget for the project and create an estimate encompassing all costs from Artwork & Repro, CGI and plates, with an awareness of Design budget perimetersEnsure AE meeting outputs are communicated to raise any risks to project delivery and to be informed of any changes which may impact the timelineEnsure milestones are kept on task escalating through risk mitigation processCreate and maintain the category activity plan to ensure early visibility of peak volumes and potential clashesMaintain a comprehensive knowledge of the Britvic business so challenges and opportunities may be anticipated or avoided, and solutions can be offered quicklyEducate, train and on-board all new starters with the correct ways of workingInitiate, foster and maintain positive working relationships with both external and internal clientsIdentify opportunities to drive continuous improvement of the Britvic process with the aim of always providing the quickest and most efficient journey to the end goalProvide agreed KPI data for category on Britvic’s periodic basisManage liaison and process improvements for third party entities such as PepsiCo & Print suppliersOversee and provide client with outputs of the Non-Conformance process for any SGKerrors, ensuring full investigation and corrective actions are documented and actionedManage and attend print trials if required/needed, working closely with both the Design Agency & Print supplier to ensure optimum result is achievedProvide a thorough and comprehensive handshake to the Internal Project Manager/Internal Production team at the ABOMB completion stage. Oversee the project from a high level working closely with the Internal Project managerInstore visits to take place every quarter to review print quality and feedback to relevant Stakeholders within BritvicAttend and visit Print suppliers/Agencies etc. when needed to support the client with project reviews/initial design discussions and print attendanceUpsell SGKgroup services – ie Colour Lab to ensure that client is gaining full optimum service that is on offerQUALIFICATIONS / REQUIREMENTSRobust previous experience of critical path management and cradle to grave project managementExperience and knowledge of production artwork, repro, CGI, design and print servicesDemonstrate excellent communication ability both written and verbal, and strong listening skillsExcellent presentation and customer relationship development skillsOperates with high level of integrity that engenders trust in all relationshipsProductive under pressure and hands on when requiredAble to work in a fast-paced, hectic environmentHighly adaptable and flexible with the ability to multi-task and prioritise.Strong planning and time management skills with the ability to develop and execute plans to final completionStrong collaboration skills, with the ability to work with multiple partners and peersAbility to deal effectively with difficult customer situations displaying a superior level of client serviceMotivated, autonomous and self-directed attitudeProactive approach, hardworking and commercially awareDisplays a willingness to learn, develop and improve in knowledge and personal attributesAlways appears smart and is professional appearance and attitudePC literate – Microsoft Office, Adobe AcrobatThe businesses of SGS & Co and SGK have united to form Propelis, a go-to-market ecosystem that enables marketers to move their brands forward with greater speed, clarity, and confidence. Our broad range of integrated solutions include brand creative, packaging, print solutions, branded environments, and content production. Services are delivered through our family of brands: SGX, Marks, Equator, Collide, and 5Flow. With a combined legacy spanning more than 150 years, Propelis commences operations with 10,000 employees in 30+ countries, nearly $1 billion in annual sales, and a diverse client base of over 2,000 leading companie #J-18808-Ljbffr