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Mental Health Support Administrator

2 weeks ago


Watford, United Kingdom Hertfordshire Mind Network Full time

As a Mental Health Support Administrator, you will be responsible for ensuring a smooth process for people contacting Hertfordshire Mind Network (HMN) from initial contact to service provision and provide advice, information and emotional support to service users. This role sits within a team who respond to all of our day time telephone support calls and general enquiries into the Charity. The team report into our Finance and Resources Director who oversees our facilities and daytime telephone support for the wider organisation across Hertfordshire. As a member of this team, you will be based in our Watford centre (with requirements to travel to other centres as required) welcoming clients and individuals as they attend appointments in the centre alongside provision of mental health first‑line support on the phone, responding to calls coming in between 9am‑5pm Monday to Friday. Responsibilities To be the first point of contact and provide advice and information to HMN callers via telephone, email and in person To provide emotional support to people contacting HMN by telephone or in person who are experiencing emotional distress and to ensure smooth referrals into the Daylight service for clients who are in crisis and require short‑term crisis resolution To complete and process referral forms, liaising with Service Users and colleagues To accurately record client information onto the database To support the smooth running of the Wellbeing Centres To undertake admin duties for the Wellbeing Centre, including the distribution of mail, maintaining office supplies, and responding to internal/external e‑mails To ensure the reception area is tidy and leaflet displays are replenished to include up‑to‑date information To maintain notice boards with relevant and up‑to‑date information Do you want to support people with mental health issues in a moment of crisis? Are you calm, non‑judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we'd love to hear from you. Qualifications & Requirements • Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.• Experience or a lived experience of mental ill health is preferred and we actively recruit staff with such experience.• Ability to work autonomously, maintain confidentiality, and handle sensitive information. About Hertfordshire Mind Network Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team. Hertfordshire Mind Network is the largest charitable provider of mental health services in Hertfordshire, with a presence in all of the county's 10 districts. We provide services and support to approximately 10,000 people experiencing mental ill health each year. Compensation & Working Conditions Salary: £23,809 per annum (FTE, inclusive of Outer London Weighting).Contracted hours: 37.5 hours per week, Monday - Friday, 9am - 5pm.Reports to: Resources Lead.Contract length: Permanent.Working base: Watford Wellbeing Centre (with occasional travel to Borehamwood). Benefits Annual leave entitlement of 25 days per year pro rata, rising to a maximum of 29 days after 5 years (plus 8 bank holidays) An additional day of leave each year for your birthday following completion of probation period. Ongoing training relevant to your role. An Employee Assistance Programme. Eligibility for blue light card. Health cover (after 6 months employment) – compensation payment for optical, dental, chiropody and therapy treatments. #J-18808-Ljbffr