Team Manager

Working Pattern: Monday to Friday - 9am to 5pm or 8am to 4pm Location: Arlington House, Camden If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Team Manager Our aim is to improve the quality of life for our customers, build their confidence and skills to allow them to live independently by playing an active role in their communities. We view all our customers as individuals with specific needs, treating them with respect and dignity, and focusing on achieving real results. You will play an integral role in ensuring the delivery of a quality service which reflects best practice and adheres to all relevant legislation, policies, procedures and performance standards. As Team Manager, you will provide effective line management supervision, monitor team performance, rota scheduling and monitoring of targets.You will be managing Catering manager, Reception staff, Resident inclusion officer and Facilities Coordinator. About You We are looking for someone who believes in working together as part of a team, who shares our values and who is friendly, engaged and committed to achieving great outcomes for our customers. We are looking for someone with: Experience of producing performance indicators that measure business activities for senior executives Knowledge and understanding of up-to-date legislation and government frameworks relevant to the customer group Sound knowledge and understanding of issues affecting individuals relevant to the customer group Good knowledge of safeguarding procedures for adults and children Good organisation skills and ability to prioritise workload Strong IT skills including use of Microsoft packages such as Word Why Riverside? One Housing Group is now part of Riverside. At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you’ll enjoy: Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile This role is responsible for: Providing line management, supervision and appraisal staff within the service. Ensure regular team meetings are held, and staff are informed about the organisation’s strategic goals. Hold day to day responsibility for rota cover and staff deployment. Ensure that all staff receive appropriate induction, training and development opportunities. To participate in the training of staff as required. Performance management including setting targets, monitoring and taking action to address any performance issues. Ensure staff are empowered to take responsibility and to work in a way that is imaginative and responsive to the needs of customers. Facilitate and encourage effective customer participation, consultation and feedback within the service. Ensure the implementation of the support database and that appropriate records are kept. Ensure that staff adhere to all policies and procedures. Develop and maintain positive links with local statutory and independent sector services. Carry out regular audits of service provision. Liaise effectively with partner agencies and stakeholders to ensure referrals and assessment issues are dealt with in a timely fashion, and service utilisation is maximised. Person specification Knowledge, Skills and Experience Knowledge and understanding of up-to-date legislation, government frameworks relevant to the customer group. Sound knowledge and understanding of issues affecting individuals relevant to the customer group. Safeguarding adults and children. Knowledge of health and safety issues in relation to the customer group. Ability to promote customer involvement, choice and diversity. Ability to represent other agencies and companies. Good organisation skills and ability to prioritise workload. Ability to communicate effectively in writing including the preparation of letters reports & file notes. IT skills including use of Microsoft packages such as Word. Ability to monitor service quality. Professional Qualifications Management qualification or other relevant professional qualification. Experience of promoting diversity and participation. Experience of fostering and maintaining relations internally and externally. About Us Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. #J-18808-Ljbffr