Request Fulfilment Senior Analyst
2 weeks ago
At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide for employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace. We have an opportunity for you to join the Technology team as our new Request Fulfilment Senior Analyst. In your role you will be playing a leading role in the team, playing part in projects, continuous improvement workstreams and reporting. You’ll own all IT Service Requests for hardware, software, and telecommunications. You’ll ensure that all requests have both the correct authorisation and qualification, source and deliver the components needed to serve all requests and advise on the availability of services and the procedure for obtaining them. We’ll be looking for you to deliver in your role to the agreed service levels and authorisation requirements, whilst ensuring that achievement is as cost effective as possible. Your Key Accountabilities Will Include Interface into Service Management for activities such as Problem, Change, Configuration, Release, Service Level, IT Service Continuity and Security Identify opportunities for colleague education Source opportunities to improve the service provided to colleagues Ensure a high-quality record of data and information is maintained Raise Procurement orders where appropriate Follow escalation procedures as necessary You’ll be based at our Severn Trent Centre Head Office in Coventry. You’ll work within our User Access & Fulfilment team which has 10 people in it. With this being such a critical role, we’re looking for someone who can join us 37 hours a week, working Monday to Friday. How We Work You’ll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That’s why, for this role you’ll usually find us in the office during our working hours. What We’re Looking For To be successful in this role, it’s expected that you’ll bring experience gained in end user contact and support, with proven customer service, problem solving and incident resolution skills. You’ll be adept in IT and will be able to communicate effectively with stakeholders across the business of various levels. Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. Benefits 25 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year) Annual bonus scheme (of up to £1,500, which is subject to eligibility) Family-friendly policies (including a year off fully paid maternity and adoption leave) Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%) Sharesave – the chance to buy Severn Trent plc shares at a discounted rate Dedicated training and development with our Academy Electric vehicle scheme and retail offers Two paid volunteering days per year We can’t wait to hear from you Have an updated CV ready and spare five minutes to apply. We’ll let you know the outcome after the closing date, so keep an eye on your phone and emails. #J-18808-Ljbffr
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Request Fulfilment Analyst
2 weeks ago
Coventry, United Kingdom Severn Trent Full timeRequest Fulfilment Analyst Join to apply for the Request Fulfilment Analyst role at Severn Trent. LET’S CUT STRAIGHT TO IT At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive...
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Senior IT Service Request Fulfilment Analyst
2 weeks ago
Coventry, United Kingdom Severn Trent Water Full timeA leading UK utility company in Coventry is seeking a Request Fulfilment Senior Analyst to manage IT Service Requests and improve service quality. The ideal candidate possesses strong customer service, problem-solving, and IT skills. This role offers a supportive and inclusive work environment with opportunities for professional growth and competitive...
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Request Fulfilment Analyst
2 weeks ago
Coventry, United Kingdom SevernTrentLife Full timeLET’S CUT STRAIGHT TO IT At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly...
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IT Service Request
2 weeks ago
Coventry, United Kingdom Severn Trent Water Full timeA leading utility company in Coventry is looking for a Request Fulfilment Analyst to oversee IT Service Requests for hardware, software, and telecommunications. The ideal candidate will have strong customer service skills and experience in end-user support. This full-time role requires effective communication and a proactive approach. Benefits include 25...
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Request Fulfilment Analyst
2 weeks ago
Coventry, Coventry, United Kingdom SEVERN TRENT Full time £36,000 - £45,000 per yearLET'S CUT STRAIGHT TO ITAt Severn Trent, our people are at the heart of everything we do. We're in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive...
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Request Fulfilment Analyst
2 weeks ago
Coventry, Coventry, United Kingdom Severn Trent Full time £23,000 - £35,000 per yearLET'S CUT STRAIGHT TO ITAt Severn Trent, our people are at the heart of everything we do. We're in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive...
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Request Fulfilment Senior Analyst
2 weeks ago
Coventry, United Kingdom Severn Trent Water Full timeSelect how often (in days) to receive an alert: At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and...
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Request Fulfilment Senior Analyst
2 weeks ago
Coventry, United Kingdom SevernTrentLife Full timeLET’S CUT STRAIGHT TO IT At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly...
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Request Fulfilment Analyst
2 weeks ago
Coventry, United Kingdom Severn Trent Water Full timeSelect how often (in days) to receive an alert:At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported...
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Request Fulfilment Analyst
1 week ago
Coventry, United Kingdom Severn Trent Full timeLET'S CUT STRAIGHT TO ITAt Severn Trent, our people are at the heart of everything we do. We're in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive...
