Restaurant Supervisor

Stanley House Hotel & Spa is a stunning, award winning, boutique country hotel, set in 54 acres of Ribble Valley countryside in Mellor, Lancashire. With 30 first‑class bedrooms, unrivalled wedding and conference facilities, the hugely popular Fred’s Brasserie and a world‑class spa, Stanley House is truly a hotel like no other. What we’re looking for: We are seeking a confident and interpersonal individual who has a passion for all things hospitality You will love working with people and will be a positive person with natural leadership skills. You will ideally have previous supervisory experience working within a hospitality setting and will have the skills to motivate a team around you. You will be eager to learn and have the ability to pick up tasks and new skills. You will be confident in speaking with guests and resolving queries quickly and efficiently whilst coaching and empowering the team around you. Day in the life of: The main objective is to enhance guest experiences by supporting the Restaurant Manager in day-to-day operations. Lead and inspire the team, ensuring high standards and seamless shifts. From recruitment and training to swiftly addressing guest concerns, you’ll wear many hats. Beyond this, seize opportunities to boost revenue by promoting our services. Your role is more than supervisory; it’s about crafting exceptional moments for every guest who walks through our doors. Your hands‑on duties will help to drive revenue where possible by letting guests know about all products and services available to them and upselling lunch and/or dinner during their stay. Example key responsibilities: Leading and running both lunch and dinner shifts in the absence of the Restaurant General Manager including organising pre‑shift briefs for the restaurant team and delegating tasks where necessary Ensuring a thorough open and close down of the restaurant is complete each time Ensuring brand standards are met at all times Taking restaurant bookings and answering enquiries in a professional and timely manager Use of emails in a professional manner Managing pre‑orders for groups of 8 people and more Maintaining cleanliness of the restaurant at all times Restocking fridges ensuring at all times stock rotation is adhered to Ensuring a strong and resilient relationship with the Restaurant and Kitchen team including the management team, whilst maintaining excellent communication and a smooth running of the Restaurant During supervisory shifts, you will be expected to maintain a close monitor on team members to ensure voids are completed correctly, following the correct procedure; special occasions are catered for, such as providing complimentary anniversary drinks and decorating table accordingly Hotel duty management shifts and managing escalated customer complaints and queries in a professional manner Training and coaching new members of the team as well as existing members to ensure a high level of customer care is provided in accordance with brand standards What you’ll get in return: Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio Continuous learning & development opportunities Free access to 24/7 employee assistance program Team member of the month - £100 and Team member of the year - £500 Uniform provided Competitive pay and package including TRONC Additional annual leave and family leave This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members. #BeExcellent #BeHuman #HaveIntegrity #BeEntrepreneurial #J-18808-Ljbffr